Support Engineering
Support Engineering
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Salary Not Disclosed
1 Vacancy
Job Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineer who will leverage well-rounded knowledge of the Geotab products to provide in-depth troubleshooting assistance to Geotab Resellers and staff. If you love technology and are keen to join an industry leader we would love to hear from you!
What youll do:
As a Support Engineer your key area of responsibility will be providing prompt and accurate feedback to support resellers through various modes of communicationresolving technical hardware and software issues involving connectivity installation and software inquiries and effectively managing the issue queue by prioritizing several open issues at will also be supporting Geotab global strategic initiatives and participating in a 24x7 on-call rotating schedule (if applicable).
To be successful in this role you will be highly organized and able to manage multiple tasks and projects simultaneously. In addition the successful candidate will have excellent verbal and written communication skills.
How youll make an impact:
- Provide prompt and accurate feedback to resellers Support resellers and internal resources through various modes of communication (e.g. phone ticketing system email and in person) for all Geotab and integrated products.
- Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity installation and software inquiries.
- Effectively manage the issue queue by asking targeted questions ensuring all issues are properly logged and prioritizing several open issues at one time.
- Leverage knowledge learned from support issues and work with fellow subject matter experts to improve the reliability and operability of the Geotab products.
- New product development testing as required.
- Provide on-site support where applicable.
- Complete ongoing training/research to stay current on new and existing Geotab products.
- Support Geotab global strategic initiatives.
- Participate in a 24x7 on-call rotating schedule (if applicable).
What youll bring to the role:
0-3 years experience in an engineering support role.
Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Proven ability to diagnose and troubleshoot basic technical issues.
Knowledge of SQL Python Powershell Javascript C# Excel.
Understanding of customer service principles and practices.
High accuracy and meticulous attention to detail.
Able to work well under pressure and respond to fast changing priorities and deadlines.
Highly organized and able to manage multiple tasks and projects simultaneously.
Excellent verbal and written communication skills.
A strong team-player with the ability to engage with all levels of the organization.
Technical competence using software programs including but not limited to Google Suite for business (Sheets Docs Slides).
Entrepreneurial mindset and comfortable in a flat organization.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Employment Type
Full Time
