Support Engineering
Support Engineering
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1 Vacancy
Job Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineer who will leverage well-rounded knowledge of the Geotab products to provide in-depth troubleshooting assistance to Geotab Resellers and staff. If you love technology and are keen to join an industry leader we would love to hear from you!
What youll do:
As a Support Engineer your key area of responsibility will be providing prompt and accurate feedback to support resellers through various modes of communicationresolving technical hardware and software issues involving connectivity installation and software inquiries and effectively managing the issue queue by prioritizing several open issues at will also be supporting Geotab global strategic initiatives and participating in a 24x7 on-call rotating schedule (if applicable).
To be successful in this role you will be highly organized and able to manage multiple tasks and projects addition the successful candidate will have excellent verbal and written communication skills.
How youll make an impact:
- Provide prompt and accurate feedback to resellers Support resellers and internal resources through various modes of communication (e.g. phone ticketing system email and in person) for all Geotab and integrated products.
- Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity installation and software inquiries.
- Effectively manage the issue queue by asking targeted questions ensuring all issues are properly logged and prioritizing several open issues at one time.
- Leverage knowledge learned from support issues and work with fellow subject matter experts to improve the reliability and operability of the Geotab products.
- New product development testing as required.
- Provide on-site support where applicable.
- Complete ongoing training/research to stay current on new and existing Geotab products.
- Support Geotab global strategic initiatives.
- Participate in a 24x7 on-call rotating schedule (if applicable).
What youll bring to the role:
0-3 years experience in an engineering support role.
Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Proven ability to diagnose and troubleshoot basic technical issues.
Knowledge of SQL Python Powershell Javascript C# Excel.
Understanding of customer service principles and practices.
High accuracy and meticulous attention to detail.
Able to work well under pressure and respond to fast changing priorities and deadlines.
Highly organized and able to manage multiple tasks and projects simultaneously.
Excellent verbal and written communication skills.
A strong team-player with the ability to engage with all levels of the organization.
Technical competence using software programs including but not limited to Google Suite for business (Sheets Docs Slides).
Entrepreneurial mindset and comfortable in a flat organization.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. Additionally employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Geotabs employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint please contact our EEO officer Klaus Boeckers at For more details view a copy of the EEOCs Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click here to learn more about what happens with your personal data.Employment Type
Full Time
