Field Network Engineer
Field Network Engineer
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Job Description
Field Based Position - Approximate Geographical Coverage Area:
Las Vegas and surrounding areas down to Kingman AZ and up to St George UT
May be instances to assist nearby colleagues in Phoenix and Salt Lake City areas.
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit
AtCDK Global we are focused on connections that allow us to deliver world-class software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities
Job Summary
Provides high quality installations and prompt corrective and preventative maintenance on client hardware sold and supported by CDK
Responsibilities
Follow all CDK Global policies and procedures
Complete all mandatory assigned compliance tasks and acknowledgements
Meet or exceed all performance expectations
Perform Daily functions using WFM device to update service and installation cases. (95-100%)
Travel up to 100 % of the time
Drive up to 50% of the time
Perform Daily functions using WFM device to update service and installation cases. (95-100%)
Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop Travel Onsite Repair Audit * Create and Update Parts Requests as required (receipt / return ) * Close and Updates cases including any Asset Changes * Perform Asset Inventory of client sites as required during installs
PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads
PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads
Dot Matrix (85-95% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors *Replace tractors
Lasers 85-95% Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve paper jam issues replace/clean rollers *Troubleshoot and replace FRUs *Higher Repair to Swap ratio
Hardware Installation (85-95% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *Quality Procedures *Client interfacing *Install Certification
Snapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLA
Driving Customer interaction Revenue (85-95% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance
Field Troubleshooting Skills (85-95% Competency) *First Call Resolution Troubleshooting effectiveness *New Products Stay current *OTA
Network (85-95% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures access lists *Dial on Demand -Advanced router issues *Vlan Config *Site to site VPN *Security * VPN Concentrator *SDWAN (Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router
Wireless Implementation (85-95% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation
Using CDK Tooling (85-95% Competency) *Proton *Heisenberg *Ekahau *Meraki Dashboard *Salesforce *VeloCloud Orchestrator *Microsoft 365 *Case Management System
Spooler Setup/Maintenance (85-95% Competency) *Master Spooler procedures redirect printing
Active listening 85-95% Competency) *Demonstrated Active listening Skills
Conflict Resolution (95-100% Competency) *Client interaction *Team Interaction
Spares Inventory Maintenance - Scan all items during quarterly count
Social Style (95-100%) *Proper Attire - Business Casual *Personal Hygiene
Qualifications
Adaptability Process/Project Management/Independent Discipline Communication Skills (Proper Method) Alignment Collaboration Results Orientation Ethics/Integrity Service Orientation/Client Focus Innovation Talent Development Performance Management
Preferred Qualifications
Associates Degree or Equivalent Experience Industry Standard PC & Network Certifications
Familiarity with CDKs org structure solutions implementation and service models
SaaS experience preferred but not required
Some automotive knowledge (Areas of the dealership and Dealer workflows)
Physical Requirements
Operate Computer Hardware and Other Office Equipment: Constantly
Repetitive Motion: Frequently
Position and Move Items: Frequently
Physical Demands: up to 50 pounds
Remain in a Stationary Position:Frequently
Move About: Frequently
Adjust Posture for Movement: Frequently
Ascend and Descend: Frequently
Observe or Inspect Details: Frequently
Communicate Information and Ideas so that Others will Understand: Frequently
Exposure to Outdoor Weather Conditions: Frequently
Detects Auditory Cues: Occasionally
Exposure to Confined Spaces: Occasionally
Operate a Vehicle Safely: Frequently
Ability to Navigate Airports Transportation and/or Other Travel Related Tasks: Frequently
Hourly Compensation Range: $27.00/hour - $30.00/hour
*Non-discrimination clause
The employee must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.
CDK retains the right to change or assign other duties to this position as needed.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Employment Type
Full-Time
