Technical Support and Field Management TL
Technical Support and Field Management TL
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Salary Not Disclosed
1 Vacancy
Job Description
Field Service & Technical Support Team Leader (APAC)
Location: Chachoengsao Thailand (Company-provided transportation from Sukhumvit/Onnut)
Job Type: Full-time Expatriate Role with Local Contract
About the Company
Our client is a global leader in industrial cooling and temperature control solutions serving industries such as Plastic & Rubber Food & Beverage Power Generation Data Centers Chemical & Pharma and Metals. With extensive expertise in thermodynamics they design customized systems that enhance productivity efficiency sustainability and reliability. Operating across four continents they are committed to delivering high-performance sustainable solutions to clients worldwide.
The Role
We are looking for a highly skilled Field Service & Technical Support Team Leader to oversee service operations across the Asia-Pacific (APAC) region. This role ensures top-quality service customer satisfaction and efficient resolution of technical issues. If you are a seasoned leader with strong technical expertise and international experience this is your chance to make a significant impact in a global organization.
What Youll Be Doing
Field Service & Customer Support
- Lead and manage all field service activities across APAC ensuring top-quality service delivery.
- Develop and implement strategies to improve service efficiency and customer experience.
- Manage and resolve technical escalations swiftly maintaining customer satisfaction.
- Ensure compliance with safety regulations industry standards and company policies.
- Supervise senior engineers providing technical guidance and support to both customers and internal teams.
- Own high-priority and complex service cases ensuring effective resolution.
- Build and maintain strong relationships with key clients distributors and partners.
Technical Leadership & Team Development
- Lead a regional service team fostering a culture of continuous learning and improvement.
- Establish best practices and troubleshooting protocols for product-related issues.
- Act as the primary contact for critical technical concerns and escalations.
- Assess technical skills within the team and recommend training where needed.
- Train mentor and develop team members to enhance performance and knowledge-sharing.
What Were Looking For
- Bachelors degree or higher in Engineering Technical Support or a related field with a focus on international standards.
- 5 years of experience in field service and technical support leadership preferably in a regional capacity.
- Background in HVAC cooling systems or refrigeration industries is a strong advantage.
- Expertise in reading and interpreting technical drawings P&IDs layouts I/O diagrams and thermodynamic specifications.
- Deep knowledge of thermodynamic electrical and hydraulic systems.
- Strong leadership and project management skills with a hands-on problem-solving approach.
- Ability to handle complex projects and collaborate effectively with international clients.
- Excellent communication and interpersonal skills with a multicultural mindset.
- Fluent in English; experience in an international working environment preferred.
- Prior expatriate experience and willingness to relocate.
- Willingness to travel extensively across the APAC region.
Preferred Qualifications
- European candidates will be given preference.
Whats in It for You
- Comprehensive health benefits (Annual health check dental life insurance)
- Lunch allowance
- Provident fund (retirement savings)
- Training & career development programs
- Housing allowance (for out-of-town work locations)
- Mobile phone allowance
- Flexible working hours
- Social security accident & health insurance
- Employee uniforms & company events (annual trips team gatherings)
- Performance-based bonus
Ready to Lead & Make an Impact
Join us and drive innovation in field service and technical support across APAC. Apply today and take the next step in your international career!
Employment Type
Full Time
