Customer Care Representative (Dutch Language Speaker)
Customer Care Representative (Dutch Language Speaker)
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Job Description
About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains telecom networks IT smart devices and cloud services we are committed to bringing digital to every person home and organization for a fully connected intelligent world.
At Huawei innovation focuses on customer needs. We invest heavily in basic research concentrating on technological breakthroughs that drive the world forward. We have more than 180000 employees and we operate in more than 170 countries and regions.
Huaweis end-to-end portfolio of products solutions and services are both competitive and secure. Through open collaboration with ecosystem partners we create lasting value for our customers working to empower people enrich home life and inspire innovation in organizations of all shapes and sizes.
Job Title: Customer Care Representative (Dutch Language Speaker)
Job Location: Bucharest Romania
About the role:
Huawei Digital Power is a leading global provider of digital power products and solutions. We develop clean power and enable energy digitalization to drive the global energy revolution. As our business continues to grow rapidly we are looking to expand our customer team to meet the growing number of customer inquiries and provide customer-centric service quality swiftly.
This is a great opportunity for an individual who is eager to communicate with Dutch-speaking customers and grow their career in the technical customer service field.
Main Responsibilities:
- Deliver an excellent standard of customer service at all times
- Collaborate across multiple digital channels to collect customer inquiries and initiate the internal process including creating tickets allocating them to appropriate response team based on product line and work category.
- Follow up on inquiry tickets and ensure they are responded to within the expected time frame (SLA); also flag urgent cases directly to the technical team.
- Communicate with all levels within the business to help customers receive timely and accurate resolutions to their queries.
Requirements:
- A passion for customer service coupled with strong communication skills.
- An adaptative team player who is capable to work in a fast-growing international team.
- Basic technical knowledge a customer-focused mindset and ability to collaborate in an international team environment
- Articulate with strong written and verbal communication skills in English and Dutch is desirable.
- Passion for learning with a down to earth personality and a can-do mentality.
Working Hours:
Office-based working hours: 10:00 to 18:30.
What We Offer:
- Performance bonus and incentives
- Meal vouchers
- Private medical care
- Gym membership
- Sim card allowance
- Employee discount on Huawei products.
- Paid four hours leave every month.
- Employee benefit scheme with deals in various places (i.e. shopping travelling hotels restaurants. etc.)
Important: To be considered for this role applicants must be eligible to live and work in the Romania.
Privacy Statement:
We are committed to protecting your privacy by following the local legal data privacy legislation. By applying to this position at Huawei you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.
If you have any queries in regards to Huawei Europe Data Privacy please feel free to contact our European Data Protection Officer by clicking here.
Employment Type
Full Time
