Customer Service Representative I
Customer Service Representative I
Posted on :
14-07-2025
Employer Active
1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses: aerospace defense and security. It develops produces and markets engines and equipment for air and space defense electronics and security solutions.
Position: Customer Service Representative
Location: Carson CA 90746
Duration: 6 Months
Job type: Contract
Work Type: Onsite
Schedule: 7-4 or 8-5
Schedule: 7-4 or 8-5
Job Description:
Summary:
The Customer Service Representative requires a high level of internal customer engagement plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests processes customer orders and quotes and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.
Summary of Duties:
- Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
- Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
- Validate entered order information by checking against customer purchase orders
- Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
- Review aging report weekly provide updates to the Accounts Receivable department regarding past dues accounts
- Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales engineering/PD qualification/certification finance) that potentially have impact on the customer satisfaction
- Coordinate order and shipping related matters with production planning shipping and responsible stakeholders
- Coordinate customer complaint handling in cooperation with the department manager
- Educate internal customers and departments on customer characteristics in order to improve sales and profitability
- Proactively approach client customers to improve relationship
- Perform all other duties as assigned.
Qualifications:
Level 1:
- Education: High school diploma required; Bachelors degree preferred
- Experience: 2-3 years of data entry experience
- Computer: Proficient in Microsoft Excel PowerPoint and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
- Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure with a high degree of adaptability and flexibility in a fast paced rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
- Description: Entry-Level position within job role.
Level 2:
- Education: High school diploma required; Bachelors degree preferred
- Experience: 4-5 years of data entry and customer service experience
- Computer: Intermediate skills in Microsoft Excel PowerPoint and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
- Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure with a high degree of adaptability and flexibility in a fast paced rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
- Description: Mid/Intermediate-Level position within job role.
Level 3:
- Education: High school diploma required; Bachelors degree preferred
- Experience: 5 years of data entry and customer service experience
- Computer: Advanced skills in Microsoft Excel PowerPoint and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
- Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure with a high degree of adaptability and flexibility in a fast paced rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
- Description: Senior-Level position within job role.
Working Conditions:
- Does require fluent communication in English language.
- Employment Status may be part-time full-time or temporary.
- Traveling is required.
- Protracted or irregular hours may be required.
- Relocation to another client facility may be required.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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