Customer Care - Voice Associate
Customer Care - Voice Associate
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Job Description
Key Responsibilities:
The position will play an integral part in the companys growth initiatives including but not limited to:
Handle inbound calls from customers regarding products services and orders.
Provide accurate and timely information to customers addressing their questions and concerns
effectively.
Assist customers with order placement order status inquiries returns exchanges and other related
requests.
Troubleshoot customer issues and complaints working to find appropriate and satisfactory
resolutions.
Document all customer interactions accurately and completely in the companys systems.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Maintain a positive and empathetic attitude while interacting with customers even in challenging
situations.
Adhere to company policies procedures and service level agreements (SLAs).
Participate in training sessions and team meetings to stay updated on product knowledge system
updates and customer service best practices.
Meet or exceed key performance indicators (KPIs) related to call handling customer satisfaction and
quality.
Minimum Requirements:
2 years of experience in a customer service environment with International Call handling experience.
Bachelors degree in any discipline.
Advanced verbal and/or written communication skills with ability to provide exceptional customer
service and de-escalate the customer as needed.
Ability to work and make decisions independently.
Requires the ability to communicate effectively (verbally and written).
Ability to multi-task without losing speed or accuracy.
Willingness to work in night shifts or rotational weekly Offs.
Basic knowledge in Microsoft Word and Excel.
Employment Type
Full-time
