Business Analyst
Business Analyst
Posted on :
12-07-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Business Analyst
Primary Reporting: Business Analyst Team Lead
Secondary Reporting: Corporate Support Manager
Department: Consumer Customer Experience
Job summary:
To extract data from call center systems analyse it and generate meaningful business information and reports that allow the business to identify business needs and business solutions that are consistent with the Customer Experience goals and targets
Key Responsibilities
1. Identify the data that is required to deliver business information requirements in respect to customer experience.
2. Gather and analyse data compiling analysis reports to support management decision making
3. Use data modelling practices to analyse business data macro data industry trends and general macro-economic data
4. Assess impact of macro-economic trends in the telecommunication industry and on Telkom Kenya and prepare informative reports for management consumption
5. Analyse on-going operations and identify key areas where operational improvements can drive the financial performance of the business
6. Communicate and present results in formats that accurately reflect data
7. Investigate results achieved to ensure accuracy of data
Requirements
Qualifications- Academic and Professional
Bachelor s Degree in Business or related field
Experience
At least 2 years relevant experience in similar position
Competencies
Strong communication skills
Analytical thinking
Attention to detail
Knowledge of business analysis techniques
Knowledge of business analysis IT applications. i.e. MS Excel MS Access Google Analytics SQL
Employment Type
Full Time
Key Skills
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