Genesys Business Analyst ____ Remote (EST Hours) ____ Contract
Genesys Business Analyst ____ Remote (EST Hours) ____ Contract
Posted on :
08-07-2025
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1 Vacancy
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Job Description
Job Title: Genesys Business Analyst
Location: Remote (EST Hours)
Long Term Contract
Job Description:
We are looking for an experienced Genesys Business Analyst to support our contact center transformation initiatives. The ideal candidate will act as the liaison between business stakeholders and the technical team with deep knowledge of Genesys Cloud CX or Genesys Engage platforms.
Key Responsibilities:
- Gather analyze and document business requirements related to Genesys contact center capabilities.
- Collaborate with cross-functional teams including business IT and vendors to deliver scalable Genesys solutions.
- Translate business needs into functional specifications and user stories.
- Participate in system design configuration reviews and UAT planning.
- Provide input on IVR flows call routing workforce management and reporting features.
- Support change management training and adoption of new features or enhancements.
- Maintain documentation process flows and SOPs for ongoing support.
Required Skills:
- Experience Required: 10 Years (Overall IT) 5-8 Years in Business Analysis.
- 3-5 years of experience working with Genesys platforms (Cloud CX or Engage).
- Strong understanding of contact center operations and customer experience workflows.
- Proficient in requirements gathering process mapping and stakeholder communication.
- Experience in Agile/Scrum environments.
- Familiarity with tools like JIRA Confluence Visio etc.
- Excellent verbal and written communication skills.
Employment Type
Full Time
Key Skills
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