Customer Support Representative English
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Job Description
We are hiring Customer Service Agents with GDS experience for IGT Solutions in Maadi. You will be supporting international travel clients through phone and/or email channels managing reservations and resolving travel-related issues in a professional and timely manner.
Job Role
Act as the front-line representative for travel customers
Handle inbound inquiries related to reservations cancellations and flight changes
Manage both phone and email communication professionally
Coordinate with internal travel support teams when needed
Responsibilities
Resolve customer issues efficiently within SLA
Use GDS systems (e.g. Amadeus Sabre Galileo) to manage bookings
Log all customer interactions accurately
Maintain a high level of customer satisfaction
Requirements
Requirements
Fluency in English: Minimum B2 ideally C1
GDS experience is a must (Amadeus Sabre Galileo etc.)
Minimum 6 months of call center or travel support experience
Strong verbal and written communication skills
Must be able to work from the office in Maadi
Graduates only (no undergraduates)
Benefits
Base Salary
EGP 18000 NET/month
Other Benefits
Full medical and social insurance
Two days off per week
Paid training included
Structured career development with a global travel brand
Supportive and professional work environment
Onsite office in Maadi Technology Park
Interview Process
Step 1 Pre-Assessment: Screening call or form to verify qualifications
Step 2 Online Language Interview: Assess English fluency and communication
Step 3 Final Interview: Conducted onsite or online with IGT Solutions
Employment Type
Full Time
