Accounts Receivable Representative
Accounts Receivable Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Accounts Receivable Representative will control and resolve customer invoice deductions. The Accounts Receivable Representatives objectives are to minimize the open balance of unresolved deductions maximize collections of invalid deductions and identify trends and corrective actions to prevent recurring deductions.
Essential Duties and Responsibilities
1. Manage customer information to ensure successful resolution of any customer deductions from payments upon request. Manage collection activity to minimize the aging of open receivables including disputed deduction claims.
2. Contact customers to determine the nature/details of the customers claim and to obtain deduction back-up.
3. Research the customers claim to determine validity and proper handling:
- Utilize internal pricing promotion order shipping documentation.
- Utilize carrier information.
- Work with other Stratas departments (marketing pricing sales customer service plants logistics etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims.
4. For validated deductions determine and execute the appropriate method to clear the deduction from the customers account.
5. For invalid deductions contact the customer to secure repayment. Follow up on payment status and escalate to management for collection assistance as needed.
6. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customers deduction practices.
7. Maintain deduction database information in Blacksmith system.
8. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research Process. Update the system as needed to properly reflect the details of open deductions.
9. Prepare reports as needed to track the status of deduction balances to categorize deductions and to communicate progress to Stratas management.
10. Function effectively within the Deduction Resolution Team including providing coverage for absent co-workers cross training on co-workers assigned accounts and team process improvement activities.
11. Actively support continual process improvement of our business processes through analyzing department workflow and recommending enhancements to management. Participate as assigned on special projects or project teams.
12. Other projects as requested by management to support the Deduction Resolution function.
Qualifications :
Competencies
Strong analytical abilities to research and determine validity of customer claims.
Strong organizational skills with an attention to detail and accuracy to document and track deduction related data.
Negotiation/collection skills needed to secure repayment from customers for invalid deductions.
Strong interpersonal skills to build relationships with both external and internal customers.
Understand the supply chain process contract/pricing structures and customer business practices.
Strong ability to manage data from multiple sources to ensure timely and accurate resolution of open deductions.
Additional Information :
Physical: Typical activities may include prolonged periods of sitting or standing using a computer and occasional movement within the workplace. May require lifting or moving items up to 25 pounds.
Sensory: Requires clear verbal and written communication skills to interact effectively with team members and others. Active listening and attention to detail are essential.
Mental/Reasoning: Must be able to prioritize tasks manage time effectively and adapt to changing demands. Requires strong organizational skills dependability and the ability to work independently or as part of a team. Must demonstrate sound judgment professionalism and discretion.
Benefits: Medical Dental Vision
Stratas Foods is an equal opportunity employer and will not discriminate against any applicant or employee in any manner prohibited by law including but not limited to on the basis of race or color religion gender age genetic information national origin/ancestry mental or physical disability family status/marital status military/veteran status and any other legally protected status.
Pay Transparency Nondiscrimination Provision-The Employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Employers legal duty to furnish information. 41 CFR 60-1.35(c)
Stratas Foods Applicant Request for Accommodation Form: Foods California Privacy Rights Act Policy: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
