- Ensures all interactions with guests are handled professionally and with care adhering to hotels policies and procedures.
- Maintains and enforces all quality and service standards and procedures for Housekeeping Services.
- Conducts daily checks of guest floors public areas laundry area and other facilities.
- Ensures that all preventive maintenance and general cleaning programmes/ schedules are in place and execute accordingly.
- Prepares manning guide in accordance to business volume annually.
- Reviews and revises manning needs monthly.
- Directs preparation and oversees implementation of annual training plans.
- Reviews and endorses all training records.
- Ensures the preparation and updates of standard operating procedures.
- Identifies and prepares Section Trainers.
- Personally conducts training as required and on a regular basis.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
Qualifications :
- Degree or Diploma in Hotel Management or relevant fields required.
- Atleast 2 years experience in a hotel setup
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time