Senior Eloqua Technical Consultant
Senior Eloqua Technical Consultant
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Job Description
We are looking for an experienced and proactive Senior Eloqua Consultant to join our team on a complex global support engagement. In this role you will have ownership of the Eloqua production environment lead the resolution of integration and platform performance issues and contribute to change and release activities. Youll also collaborate with global teams mentor junior colleagues and help ensure service quality across a multi-instance setup.
You will be joining our Business Platforms team who develops and manages integrated commercial-off-the-shelf platforms that support various business functions efficiency connectivity and innovation across the organization. In this community youll find experts in Customer Relationship Management (CRM) Marketing Automation Information Technology Management Systems (ITMS) E-Commerce Content Management Systems (CMS) Intranet and InsurTech.
Responsibilities:
- Act as the Technical Lead & Functional Consultant for resolving complex Eloqua issues and support requests ensuring timely resolution and effective coordination with cross-functional teams.
- Perform advanced troubleshooting and root cause analysis across multiple Eloqua instances in a global setup.
- Support integrations with various other platforms systems and custom applications via APIs connectors middleware.
- Contribute to Change and Release Management processes ensuring production readiness and execution of Operational Acceptance Testing (OAT) in UAT when applicable.
- Collaborate closely with internal stakeholders in an Agile framework and engage with external vendors like Oracle Eloqua to investigate system-level issues.
- Monitor vendor releases and integrations to assess potential impacts and propose technical or process enhancements based on issue patterns and observations.
- Mentor and support junior and mid-level Eloqua support staff while contributing to continuous service improvement through issue trend analysis and process refinement.
- Contribute to and maintain the documentation and knowledge base in coordination with platform and development teams.
Qualifications :
- Over 5 years of hands-on experience with Eloqua primarily focused on platform implementation projects in roles closely aligned with product ownership. (Depending on the solution complexity experience with platform support is also considered relevant.)
- Proven ability to manage system integrations and data flows within a multi-instance global environment.
- Strong knowledge of Eloqua architecture and integration capabilities - APIs (Bulk API) connectors and middleware - with proven experience in supporting system integrations resolving synchronization issues and analyzing platform performance or availability problems.
- Hands-on experience in incident and request handling within a structured support framework including contribution to change and release processes.
- Strong post-deployment troubleshooting skills on campaign management segmentation and email management including email tracking or rendering issues and deliverability.
- Solid knowledge of marketing operations workflows and governance particularly in a complex global environment.
- Excellent communication and stakeholder engagement skills with strong written and spoken English
- Ability to lead and prioritize in a distributed team environment.
- Keen to grow technical skills and learn new platforms in the Marketing and CRM technology space.
Nice to Have
- Oracle Eloqua certification
- Experience working in a managed service or AMS environment.
- Knowledge of Qualtrics Salesforce Sales/Service Cloud Salesforce Marketing Cloud is a plus.
Additional Information :
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;
- Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
- Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
