Technical Support Specialist
Technical Support Specialist
Posted on :
12-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-07-2025
Job Description
Electro-Matic a SunSource company has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial commercial and retail markets. As a technology company we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value.
Requirements
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must possess strong interpersonal skills and have effective oral and written communication skills.
Valid drivers license required.
Competencies
Strong business creative and technical writing skills
Proficiency in MS office skills including Word Excel and PowerPoint
Excellent oral and written communication
Effective interpersonal organizational planning and problem-solving skills
Attention to detail and accuracy and ability to multitask
Required Education and/or Experience
Bachelors degree and
1-3 years of related experience
Work Environment
Position is an indoor warehouse setting with moderate noise levels including voices office equipment and foot traffic sounds. Employee may interact with customers sales representatives and other internal departments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to:
Sit at desk for extended periods of time
Use arms hands and fingers to handle feel and reach for items
Listen to and talk with fellow staff and internal and external customers
Occasionally crouch and crawl
Be able to lift 30 pounds
Job Summary
Provide product technical support advice and assistance to external and internal customers. Understand and analyze customer requirements for product design modification or appropriate application. Installation and/or field work required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Delivery service and support to customers and/or end user.
Provide technical support for internal and on-site customers.
Compares analyzes and determines if existing products can meet customers needs.
Consults with direct supervision or internal customers for product modifications.
May prepare proposals quotations and apply appropriate pricing.
Maintains current knowledge of companys products and equipment capabilities.
Completes assigned departmental projects.
Identify and escalate priority issues.
Follow up and make scheduled call backs to customers where necessary.
Possess knowledge of product and industry standards affecting quality.
Contribute to team effort by accomplishing related results as needed.
May perform cad tasks.
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibility that are required and may change or additional ones may be assigned at any time with or without notice.
Electro-Matic Ventures Inc. is an Equal Employment Opportunity employer committed to maintaining an environment of non-discrimination for all persons. Policies and practices that ensure that all individuals are judged on the basis of their job performance qualifications and relevant job criteria are followed throughout the Company.
Electro-Matic Ventures will recruit hire and train promote transfer pay and take all other employment actions without regard to race color sex gender sexual orientation gender identity national origin religion age height weight pregnancy disability genetic information marital status amnesty or and veteran status as required by law.
We participate in E-Verify.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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