Technical & Warranty Support Specialist
Technical & Warranty Support Specialist
Posted on :
12-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Rize Home is seeking a motivated candidate to fill ourTechnical & Warranty Support Specialistopening. It would be our pleasure to further develop passionate individuals who are eager to learn and grow within our dynamic industry. The ideal candidate for this role will have a positive energetic approach to working in a fast-paced environment with emphasis on teamwork and customer service. The Technical & Warranty Support Specialist is responsible for providing effective world-class customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
What Rize Home Offers You:
- Competitive base pay and bonus program
- Generous benefits package
- Four weeks of PTO
- A culture that values opportunity for growth development and internal promotion
- Company celebrations
As a Consumer Service Specialist Heres What Youll Do:
- Provide exceptional customer service for all inbound calls and emails.
- Prepare documentation for claim troubleshooting as needed.
- Maintain accurate and updated records for processing claims.
- Complete outbound calls scheduling technicians for warranty repairs.
- Follow up consistently on all open issues via phone and email.
- Track expected technician visits on a calendar.
- Correspond with customers process orders/changes/returns according to established procedures and update account information.
- Provide timely feedback to the company regarding service failures and/or customer complaints.
- Recommend improvements in products packaging shipping service or billing methods and procedures to further enhance the customer experience.
- Maintain positive customer interactions and relationships.
- Maintain product knowledge understanding of next steps and the ability to communicate based on audience consumer technician escalation contact.
- Assist with special projects and perform other duties as assigned.
The Successful Candidate Will Have:
- High School Diploma or GED
- Minimum of 2 years of experience in customer service-related experience.
- Proficiency in MS Office (Word Excel Outlook).
- Compatible with company culture and core values.
- Proficient with CRM software and Microsoft Office Suite.
- Prior experience with ERP is preferred.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
