Workplace Experience Coordinator
Workplace Experience Coordinator
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Job Description
About the Role:
The Workplace Experience Coordinator is responsible for delivering a world-class customer service experience to employees and guests in a designated building. This position plays a key role in creating a welcoming and well-supported workplace environment.
What Youll Do:
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Serve as the first point of contact for employees and visitors greeting everyone with a friendly and welcoming demeanor.
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Issue visitor and parking passes and follow all established security protocols.
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Answer telephones professionally and provide clear helpful information.
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Arrange and confirm recreational dining and business activities upon request.
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Manage maintenance and janitorial work orders.
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Support workplace services including mail distribution office supplies and onboarding assistance.
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Respond to inquiries or complaints in a professional customer service-oriented manner.
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Organize and manage on-site events including scheduling setup/teardown and supply coordination.
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Follow all security and emergency procedures notifying appropriate parties when needed to ensure safety.
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Coordinate with vendors providing goods or services to the workplace.
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Share and explain detailed or complex information with team members as needed.
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Solve straightforward problems using standard procedures with limited discretion.
What Youll Need:
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High school diploma or GED (or equivalent experience) required.
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34 years of front desk concierge hospitality or customer service experience.
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Strong organizational skills and attention to detail.
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Excellent verbal and written communication skills.
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Friendly and professional demeanor with the ability to assess situations empathize and provide assistance.
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Ability to work flexible or open schedules.
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Basic proficiency in Microsoft Office tools (Word Excel Outlook etc.).
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Physically able to stand for extended periods lift up to 40 lbs and perform basic mobility tasks such as reaching bending or pushing/pulling.
Employment Type
Full Time
