Guest Experience Ambassador

As a Guest Experience Ambassador at Faena New York you are an essential part of the guest journeyproviding thoughtful attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest assist with their belongings and ensure their experience is marked by ease luxury and genuine hospitality. 

From managing luggage and escorting guests to their rooms to coordinating with various departments and delivering prompt service this role supports the overall guest experience with poise and efficiency. You are the face of Faenabringing elegance knowledge and care to every interaction. 

This full time position has an hourly rate of $27.00 per hour. 

DUTIES AND RESPONSIBILITIES 

• Greet and engage guests upon arrival offering a warm and professional welcome. 

• Transport luggage and personal items to guest rooms promptly ensuring accuracy and care. 

• Provide an overview of room features including in-room technology and inform guests of hotel services and amenities. 

• Respond swiftly to guest requests including deliveries of packages messages amenities and newspapers. 

• Support guest movements efficiently during check-in check-out room changes and group arrivals. 

• Maintain cleanliness organization and presentation in all guest-facing areas including the lobby entryway bell desk and luggage storage. 

• Keep all service equipment such as luggage carts polished and in working condition. 

• Coordinate effectively with Concierge Guest Experience Agents Housekeeping and other departments to ensure guest requests are fulfilled. 

• Deliver items such as packages flowers gifts amenities food deliveries (ex: Uber Eats GrubHub etc.) and other special requests with care and discretion. 

• Secure and correctly tag stored luggage; manage storage and retrieval accurately. 

• Remain attentive and composed under pressure during peak times or guest transitions. 

• Offer recommendations on hotel dining spa cultural offerings and local attractions. 

• Assist with in-room tours or property tours as needed. 

• Observe and maintain guest confidentiality safety and security at all times. 

• Practice teamwork attend daily briefings and support leadership with additional tasks as needed. 

• Promote and embody Faenas values and brand presenceboth within the hotel and out in the community 

Qualifications :

• Minimum 12 years of experience in a luxury hotel resort or high-end residential setting. 

• Exceptional guest service skills with a warm professional and polished demeanor. 

• Ability to lift and carry luggage packages or other items up to 50 lbs and stand or walk for extended periods. 

• Strong knowledge of New York City geography landmarks and transportation options. 

• Familiarity with Forbes 5-Star service standards and luxury etiquette. 

• Comfortable operating elevators and assisting with mobility support devices. 

• Proficient in English; multilingual preferred (especially Spanish/French). 

• Excellent communication situational awareness and ability to read guest cues. 

• Flexible to work nights weekends holidays and outdoor conditions as needed. 

• Valid drivers license or valet experience a plus. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Endure various physical movements throughout the work areas 

• Ability to move safely in uneven terrain or in confined spaces 

• Remain active constantly moving or prolonged periods sitting at a desk and working on a computer throughout work shift 

• Medium Work: Exerting up to 40 pounds of force occasionally and/or 20 pounds of force frequently and/or up to 10 pounds of constantly moving objects may occasionally lift and/or move up to 25 pounds 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time