IT Technical Support Specialist
IT Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Max Pay Rate: $25.95
Work Arrangement: Hybrid
Agency Interview Type: Web Cam Interview Only
Engagement Type: Contract
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Under broad supervision provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users needs.
Complete Description:
IT Technical Support Specialist
*Candidate MUST be local to Milledgeville 31062 area*
This support person will oversee IT systems and assets assist with upgrades and fixes and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software network maintenance and industry trends to keep us on the cutting edge. Engaging with employees throughout the company the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role
- Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
- Handle business-critical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies hardware and software
- Serve as the subject-matter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.
Responsibilities
- Install configure and support workstation software hardware printers and phones
- Analyze staff needs identify vulnerabilities and boost efficiency and accuracy
- Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware and provide technical support when needed
Required skills and qualifications
Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge along with the ability to troubleshoot network issues from the command line.
Employment Type
Full Time
