Senior Consultant, APSI
Senior Consultant, APSI
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
This role supports the Process Improvement agenda through facilitation of key strategic projects and work teams. Provide support to teams through collection analysis interpretation and presentation of data development of testing and implementation work plans and evaluation of impact.Does this position require Patient Care No
Essential Functions
Independently facilitates project subgroups and work teams including meeting management discussion facilitation conflict resolution one-on-one meetings with clinical and administrative managers and leaders.
-Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes interprets and presents healthcare data
-Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping brainstorming group decision-making techniques design and testing of interventions design of measurement strategies and implementation planning
-Conducts patient/process walk-throughs face-to-face patient and provider interviews and participates in focus groups.
-Rapidly identifies problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope
-Responsible for development of a project implementation work plan including identification of stakeholders assessment of resource needs and implementation timelines
-Assesses need for and provides real time process improvement training for leadership and teams
Qualifications
Education
Bachelors Degree Related Field of Study required and Masters Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Related work experience; 2-3 in healthcare setting. 5-7 years required
Knowledge Skills and Abilities
- Independently facilitates project subgroups and work teams including meeting management discussion facilitation conflict resolution one-on-one meetings with clinical and administrative managers and leaders.
- Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes interprets and presents healthcare data.
- Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping brainstorming group decision-making techniques design and testing of interventions design of measurement strategies and implementation planning.
- Conducts patient/process walk-throughs face-to-face patient and provider interviews and participates in focus groups.
- Rapidly identifies problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope.
- Responsible for development of a project implementation work plan including identification of stakeholders assessment of resource needs and implementation timelines.
- Assesses need for and provides real time process improvement training for leadership and teams.
EXAMPLE ROLE DETAIL:
PI Project management: Complex or broad projects/ initiatives (85%)
- Scope projects
- Develop strategy for addressing process problems
- Oversee project timeline communication and implementation
- Initiate and manage Process owner relationship
- Facilitate large cross functional teams
- Educate team members
- Connect the work of the project team to patient/ staff and organizational goals
- Develop or support daily management/ visual management for long term sustainment
- Identify and implement methods to effectively and efficiently lead problem solving activities
- Respond to time-sensitive requests with a strategic approach (which may vary from the usual planned PI approach)
- De-escalate conflict within teams
- Escalate project impediments to PI Team leader/ Director; ask for help as needed; timely
- Host final meeting to capture operational and cultural benefits/ lessons learned meeting with Sponsors and team for large scale projects
- Competency and fulfilment of all PI Consultant tasks
PI Coaching and Mentoring for Staff and Leaders (12%)
- Build psychological safety and develop trusting relationships
- Coach front line staff as they learn and experiment
- Demonstrate a balance between open ended questions and tools/ guidance
- Coach leaders to be advocates for learning/ improvement
Classroom PI and Change Leadership Teaching (3%)
- Provide new examples and deliver presentations
- Lead PI team debrief
- Suggest ways to make the learning last in the minds of the learners
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
Employment Type
Full-Time
