Overnight Operations Coordinator
Overnight Operations Coordinator
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$ 42000 - 45000
1 Vacancy
Job Description
Job Description
Providing Customer Service at Uncommon Times
The Overnight Operations Coordinator is responsible for the night time operations and management of the Housing Services Desk. The successful candidate will assist in the supervision of overnight student staff supporting the Assistant Director for Housing Services and Desk Operations. When the desk is not covered by student staff the Overnight Operations Coordinator provides excellent customer service in responding to concerns and questions received by Housing Services including serving as a point of contact for after-hours assistance with Facilities Housing Services and Residential Well-being operations. So if youre open to a later night schedule and have customer service skills please keep reading.
Heres what you need to know about the role:
1)Youll be joining the Housing Services team; a department centered on supporting students live-in staff and conference guests in their on-campus experience through excellent customer service routing needs to the right area or on-call personnel and providing administrative support for occupancy and hiring processes.
2)Youll be reporting to the Assistant Director for Conference Services and Operations in a Regular twelve-month university staff role.
3)Youll be responsible for direct customer service delivery handling routine matters overnight or calling out to on-call staff for emergency needs. Youll also work with our guest dining program conference billing and student staff employment processes.
4)Youll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the department and the division.
5) Youll be offered a base compensation package along with a comprehensive benefits package which includes health insurance paid leave retirement tuition assistance VT discounts and so much more!
Required Qualifications
Must be able to work an alternative work schedule (i.e. nights and weekends).
Ability to work independently with minimum supervision prioritize and perform multiple functions with frequent interruptions.
Experience in handling occasional difficult situations or customers who have a conflict with policies or services rendered.
Previous experience and knowledge of accounting principles to manage invoices accounts payables/receivables reconciliation of payment and performance of self-audits and participating in required university reviews/audits.
Preferred Qualifications
Bachelors degree in business customer service hospitality & tourism management or equivalent education and/or experience preferred.
Experience with billing activities.
Experience with Microsoft Office (especially Word and Excel) and database applications.
Experience with Banner enterprise management system StarRez Housing Software or similar software packages.
Pay Band
3
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
Salary $42000 - $45000 plus $2080 shift differential
Hours per week
40
Review Date
July 23 2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact Sarah Schuster at during regular business hours at least 10 business days prior to the event.
About Student Affairs:
Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto ofUtProsim(that I may serve) Virginia Tech is dedicated to serving inthe spirit of community diversity and excellence. We seek candidates who adopt and practice ourPrinciples of Community which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all studentsExperience VTby demonstrating supporting and operationalizing ourAspirations for Student Learning. If you are someone dedicated to ensuring student success then we want you to consider being a part of our team!
Required Experience:
IC
Employment Type
Full-Time
