Transaction Specialist

Join JPMorgan Chase & Co. and be part of a team that values your contributions and supports your professional growth. We offer competitive salaries comprehensive benefits and opportunities for advancement within a supportive culture. Experience a high-energy work environment with dedicated colleagues.

Job Summary:
As a Transaction Supervisor within Chase you will lead a team dedicated to managing auto customer accounts while ensuring adherence to the Service members Civil Relief Act (SCRA) and firm policies. You will offer guidance on processes involving vehicle repossession voluntary surrender and total loss insurance claims. This role demands a strong commitment to achieving business results upholding high-quality standards and delivering exceptional service to our customers.

Job Responsibilities:
Supervise and guide the Auto Collections Support team on processes for involuntary repossession voluntary surrender and total loss insurance claims.
Ensure compliance with state requirements by sending Notice of Intent (NOI) letters to loan and lease customers.
Provide instructions for processing accounts related to deficiency cancellation or surplus calculations.
Access and review systems like CARS IUI AMHS and IMS to verify expenses credits and account information.
Handle specific account types generate and print letters and ensure quality control through checks and documentation.
Manage escalated issues logically and with good judgment to ensure appropriate outcomes.
Conduct research on accounts and perform Quality Control/Target Reviews to maintain high-quality results.
Identify process and knowledge gaps responding with timely escalations when necessary.
Monitor team performance metrics including schedule adherence utilization and absenteeism.
Review account memos in the Chase system of record (iCAF) complete required actions and place appropriate memos and/or AR codes on accounts.
Foster a collaborative team environment while promoting independent problem-solving skills among team members.

Required Qualifications Capabilities and Skills:
Demonstrate minimum 2 years of specialty operations and/or auto collections experience.
Possess hands-on knowledge of internal systems and applications such as iCAF CALS RDN and Recovery 1.
Exhibit proven experience in a non-phones environment focusing on quality assurance and compliance.
Show proficiency in using multiple applications in a Windows-based environment including Microsoft Word Excel and Outlook.
Communicate excellently both spoken and written with a strong customer focus and results orientation.
Apply strong analytical and problem-solving skills with keen attention to detail and accuracy.

Preferred Qualifications Capabilities and Skills:
Handle Power of Attorney requests and review probate documents effectively.
Familiarize with internal systems and applications such as iCAF CALS RDN and Recovery 1.
Multitask effectively managing multiple objectives and deadlines.
Understand regulatory compliance standards and practices related to customer accounts.
Adapt to variable shift schedules based on business needs.
Support team members in achieving their goals.
Promote independent problem-solving skills among team members.