Health Services Operations Director
Health Services Operations Director
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Job Description
Job Details
Description
The Clinic Health Services Operations Director is responsible for the day-to-day operations of Outside Ins Integrated Primary Care clinics and ancillary programs and is a member of the senior management team. This includes direct supervision of operational staff management of clinic workflows scheduling staffing access and patient experience. The Operations Director works to ensure operational excellence safety and compliance with clinical protocols while supporting cross-department coordination and leadership development. This role supervises Clinic Operations Assistant Ancillary Services Supervisor Downtown Clinic Operations Supervisor East Clinic Supervisor School Based Health Program Manager and Medical Assistant Supervisor.
Essential Duties
Supervise and oversee all aspects of the clinical operations of the department in alignment with the agencys mission and strategic plan.
- Monitors and ensures clinical and operational performance goals are maintained across Outside In. Optimizes staffing clinic access (schedules) workflows and procedures.
- Establishes and maintains policies procedures and standards of program operations.
- Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely and responsive manner.
- Leads Patient-Centered Medical Home (PCMH) efforts ensuring Oregon certification is achieved consistently across clinics and programs.
- Provides leadership to performance improvement efforts to improve clinical and operational performance. Investigate system workflow and operational problems and implement corrective action
- Collaborate with all OUTSIDE IN divisions and program directors and managers to assure a strong integrated system of care is delivered.
- Work with IT and data and reporting team to ensure smooth operation of electronic medical record changes and customizations to the software system and maintenance.
Lead and manage staff ensuring staff engagement to meet organizational and department goals and objectives.
- Owns and drives key performance metrics for development and alignment with departmental goals at a programmatic level.
- Lead and manage staff as assigned through recruitment retention mentoring coaching and supervision ensuring staff engagement to meet operational and clinical goals and objectives.
- Support leadership and supervision development through regular meetings performance appraisals initiation of improvement work plans and personnel actions.
- Lead staff in team building and plan strategies to facilitate integration of department services into other operational areas.
Regularly monitors fiscal performance of OUTSIDE INs Health Services programs.
- Provides regular program status updates to AED and Clinic Health Services Director.
- Monitors and tracks the department annual operational budget and the individual grant/contract funded program budgets.
- Approves monthly financial reports for the programs in partnership with CHS Director.
- Collaborate with AED and Revenue Cycle Manager to achieve fiscal objectives including on-going fiscal sustainability of third party and client revenues.
Supports the organization as needed.
Qualifications
Knowledge and Skills
Knowledge
- Expert knowledge of integrated primary care operations in FQHC setting.
- Considerable knowledge of the organization and current trends of Patient-Centered Medical Homes (PCMH) with a focus on building and maintaining a system of integrated care that supports patients needs.
- Expert knowledge of health care administration including finance budgeting and grant management personnel contracts laws and regulations requirements and best practices.
- Knowledge of program planning concepts principles and practices with a focus on building and maintaining a system of integrated care that supports patient needs.
- Proficient use of MS Office programs including MS Word Excel and Outlook.
- Proficient in Health Information Technology (HIT) Systems including running reports. Familiarity with Epic and Tableau is preferred.
- Knowledge of quality and process improvement methodology. Familiarity with Entrepreneur Operating System PDSA Lean Six Sigma or other process improvement methodologies.
- Working knowledge of federal and state regulations that impact clinic operations including HIPAA and HRSA.
Skills
- Ability to establish program goals and objectives and to assess programs.
- Ability to handle administration of multiple program sites assuring efficiency in service delivery and program communication.
- Effective problem-solving and ability to analyze and use data for decision-making.
- Ability to embrace manage diversity and build and maintain successful teams.
- Openness to change and willing to lead change within the organization.
- Ability to manage competing priorities; excellent organizational skills and good time management.
- Effectively interact with people and develop positive relationships while being tactful respectful and direct in communication.
- Excellent verbal and written communication skills.
Education and Experience
- Three years of experience in direct service administration of healthcare programs.
- At least two years of experience in staff supervision.
- Experience in FQHC environment. 340b Pharmacy program operations experience preferred.
- Clinical background strongly preferred.
- College degree or equivalent work experience.
- Bilingual English/Spanish strongly preferred.
Working Conditions
This job is located in a standard medical office environment. Part-time remote work options. On-site presence required.
Physical Requirements
While performing the duties of this job the employee is regularly required to sit and talk or hear for extended periods. The employee is frequently required to use hands and fingers to type. The employee is occasionally required to stand and walk.
Required Experience:
Director
Employment Type
Full-Time
