Director Project Services - Controls
Director Project Services - Controls
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Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Description
We are seeking a strategic commercially focused and transformational leader to join our team as Director Cold Chain Services Controls. In this high-impact role you will lead our Controls Professional Services organization serving the Food Retail market. This includes project and program management field services technical support and professional services across U.S. and Manila-based operations.
This leadership position plays a critical role in driving successful customer project execution enhancing support capabilities optimizing operational performance and ensuring profitability. You will be responsible for aligning service delivery with customer expectations and business objectives developing strong relationships with both customers and subcontractors and maintaining operational budgets across service functions.
Were seeking an experienced leader to build and shape a best-in-class services organization. The ideal candidate will bring deep expertise in service excellence define a compelling vision communicate it across the organization and lead the team on a measurable path to success.
As the Director of Project Services you will focus on:
Vision and Strategy: Set a clear ambitious vision for world-class Controls services and lead the transformation to make it a reality
Commercial Accountability: Own and deliver on sales and profitability goals tracking progress against the sales plan and managing cost structures to hit financial targets
Project Execution: Oversee delivery across multiple functions (technical support programming field services) to ensure high-quality on-time outcomes
Customer & Subcontractor Engagement: Build deep trusted relationships that drive alignment repeat business and long-term success
Team Leadership: Lead coach and grow a team across the U.S. and Manila
Operational Excellence: Drive continuous improvement through Lean practices customer feedback and digital tools
Support Innovation: Build scalable service infrastructure with tools such as knowledge bases self-service platforms and automated triage
Cross-Functional Collaboration: Partner with Sales Product and other teams to align service capacity with pipeline and growth
Performance Management: Monitor and improve KPIs like project margin cycle time responsiveness and customer satisfaction
Issue Resolution: Lead resolution of customer escalations and high-impact challenges through fast effective coordination
Strategic Planning: Identify trends surface capability gaps and help shape future services strategy through planning sessions and reviews.
Required education experiences & skills:
Proven Impact in Service Leadership: Demonstrated success leading technical service field operations or project delivery teams with measurable impact on customer outcomes and efficiency
P&L Ownership: Experience driving profitable growth by managing budgets and hitting sales and margin targets
Scalability & Transformation: Ability to build scale or transform service teams and implement improvements across systems and workflows
Customer-Centric Execution: History of delivering high-value outcomes while balancing customer needs with operational and financial goals
Team Development: Proven ability to grow and empower teams across geographies including matrixed environments
Strategic Execution: Strength in turning vision into results including roadmap development prioritization and stakeholder alignment
Communication: Effective communicator with ability to influence at all levels of an organization
Education: Bachelors degree in Engineering Business or a related field
Preferred education experiences & skills
MBA or relevant advanced degree
PMP or Lean Six Sigma certification
Experience in the controls cold chain or energy management sectors
Familiarity with Oracle ERP and project tracking systems
Experience leading offshore shared services or BPO teams
Why Work in the Greater Metro Atlanta Area
Our facility is located in Kennesaw GA which is conveniently located within driving distance to Atlanta and historic downtown Kennesaw. The area offers excellent school systems an abundance of outdoor walking trails and low crime rates to create a family-friendly environment. The area is surrounded by several growing communities with restaurants festivals shopping and outdoor activities that make them exciting places to live and work.
About Our Location
Our Cold Chain business unit headquartered in Kennesaw is the leading provider of electronic controls and optimization services for supermarket convenience store restaurant and refrigerated transportation customers and the OEMs that serve them. The business unit is comprised of multiple acquisitions organized to add value to Copelands world-leading products through control connectivity and remote monitoring. The business generates half of its revenue outside of North America and employs over 1200 people globally. Headquartered in the Greater Atlanta area the business has major operations in Minnesota Italy Mexico Brazil China and the Philippines. The Cold Chain business helps ensure that food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof there are many opportunities for advancement within the Kennesaw location.
Collaboration First Hybrid Work Arrangements:
This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.
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Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 with OPT or CPT H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Required Experience:
Director
Employment Type
Full-Time
