Director of Operations
Director of Operations
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Job Description
About us
Cafua Management Company is looking for an energetic self-starter to join our team as aDirector of Operations. If you are looking for a career with advancement opportunities enjoy personal development have a desire for operational excellence and a passion for results Cafua Management is the place for you!
We offer a competitive compensation package comprehensive medical dental and vision coverage accrued PTO and 401K.
We are seeking a Director to help oversee direct and manage all aspects of our operation including the planning implementation and evaluation of programs and projects. A senior-level professional with a minimum of five years QSR experience is needed to work closely with other departments to maintain high standards.
Directors of Operations (DOs) are responsible for leading the operations of 35-40 Dunkin Donuts and/or Dunkin Donuts restaurants. Directors Develops their Multi-Unit Managers by providing strong positive leadership constructive feedback and support.
Working Conditions:
This is a Field based position
Must live in the market where stores are located for which you will be responsible for.
Must have a valid drivers license.
Position Summary:
Provides overall leadership and guidance to the operational activities of the assigned network with the objective of maximizing growth and profitability as well as day-to-day operations.
Key Duties & Responsibilities:
Management Accountabilities:
Responsible for supporting the COO of Operations and senior management team in all aspects of program growth specifically through strategic and operational planning guidance ensuring that required infrastructure and support services are in place. Lead supervise and develop market Multi Unit Managers throughout the assigned network. Provides clear direction and structure for operating units by translating business strategy into day to day execution of brand standards. Conduct routine gap analysis to identify opportunities and areas of improvement within the assigned network. Present business cases for implementation. Accountable for guest satisfaction/loyalty through improved operations. Accountable for recruiting hiring coaching developing and assessing the operations team. Execute a calendarized performance management system providing constructive actionable feedback. Assist and guide senior management in the development and implementation of the strategic goals of the organization. Apply appropriate business acumen within each market to meet organizational goals
Organizational Planning
Advise the Vice President of Operations of strategic business development and key corporate planning opportunities that relate to and impact the operations of the company.
Manage operations by directing and coordinating activities consistent with the established goals objectives and policies.
Implement programs to ensure attainment of business plan for growth and profit. Key driver in identifying growth opportunities in each marketplace. Create vision strategy and tactics including sales building through partnerships in and around each restaurant trade area.
Share market best practices and implement improved processes and management methods to generate higher sales while driving higher ROI and workflow optimization.
Position Requirements: Education and Work Experience Requirements:
Related Bachelors degree MBA or Masters preferred
5-10 years of progressive operational and managerial experience
Strong financial background and understanding of P&Ls and possess the ability to demonstrate analytical skills in interpreting results and turning analysis into successful action plans for the divisions of Operations
Motivator & self starter
Possess strong presentation skills
Understand Real Estate and Development
Experience with Human Resources Marketing and Training
The ability to drive profit
Ability to gain demonstrate and coach in-depth operational knowledge of Restaurant Operations
Effectively demonstrate the ability to inspire store level teams toward personal improvement and operational development
Must have demonstrated ability to effectively lead a 50 QSR environment
Competencies:
- Guest Focused Dealing With Ambiguity
- Business Savvy Innovation
- Communication Personal Awareness & Learning
- Interpersonal Relationships and Influence Project & Process Management
- Leading Vision and Purpose
- Problem Solving Innovation and Decision Making
- Developing Direct Reports and Others
- Strategic Thinking
- Building Effective Teams
- Passion for Results
- Conflict Management
SKILLS/QUALIFICATIONS
- Fluent in English
- Microsoft Office proficiency
- Facilitation and presentation skills
- Written and verbal communication skills
- Flexibility with working hours: Weekend days and some evenings required
- 3 years of QSR or comparable experience is required
- Expertise in the areas of unit growth and profitability
- Expertise in using guest feedback to develop staff and drive guest satisfaction
- Ability to communicate and obtain goals by working with people
- Expertise in talent management including but not limited to staff selection development retention and promotion
- Valid driver license
- Daily travel is required
With 200 locations in 6 states Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin Donuts not Dunkin Brands Inc. Dunkin Donuts or any of their affiliates. If hired Cafua Management Company will be your only employer
Cafua Management Company is an equal-opportunity employer and complies with all applicable federal state and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race color religion sex national origin age disability marital status sexual orientation gender identity genetic information military/veteran status or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the companys compliance with EEOC guidelines please contact our Human Resources department
Required Experience:
Director
Employment Type
Full-Time
