Senior Specialist
Senior Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a hands-on hybrid role that requires both technical administration and operational ownership to ensure secure reliable and scalable IT services.
Jira & Enterprise Application Administration
- Serve as the primary administrator for Jira managing user provisioning permission schemes workflows custom fields and SSO integrations.
- Provide Tier 2/3 support for enterprise applications including SharePoint Online and OneDrive for Business.
- Automate routine tasks using PowerShell APIs or other scripting tools.
- Ensure application stability access control and compliance with security and IT policies.
- Collaborate with cross-functional teams to support application rollouts changes and upgrades.
- Maintain clear documentation of configurations procedures and best practices.
- Manage incident service request and change queues using ServiceNow or other ITSM platforms.
- Support end-user issues and drive timely resolution aligned with SLA expectations.
- Oversee local IT assets and coordinate with global Asset and Configuration Management teams.
- Assist with onboarding and offboarding including device setup and access provisioning.
- Conduct proactive health checks system maintenance and patch coordination in collaboration with infrastructure teams.
- Promote ITIL best practices for ticket handling escalation management and change processes.
- Identify and implement opportunities for operational improvement automation and process efficiency.
- 5 years of experience in enterprise application support and/or IT operations roles.
- Hands-on Jira administration experience (Jira Software / Jira Service Management).
- Proficiency with SharePoint Online and OneDrive for Business.
- Familiarity with PowerShell API integrations and JSON/XML configurations.
- Strong knowledge of ITIL processes including incident change and asset management.
- Experience with ITSM platforms like ServiceNow or equivalent.
- Excellent communication and documentation skills.
- Ability to manage tasks independently in a fast-paced high-volume environment.
Disclaimer
HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidates pay within the range will depend on their work location skills experience education and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Required Experience:
Senior IC
Employment Type
Full Time
