Enterprise Network & Security Technical Lead
Enterprise Network & Security Technical Lead
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Job Description
Were looking for a hands-on Technical Lead who blends deep expertise with strong communication and mentoring skills. If you enjoy working in high-energy agile environments are passionate about customer outcomes and ready to drive high-impact projects - this could be your next big move.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie
Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.
But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Lets talk about you
To be successful in this role you will possess:
35 years experience in technical support or managed services
Strong customer-first mindset with proactive problem-solving skills
Solid knowledge of security networking and systems adminespecially Fortinet products
Expertise in BGP OSPF SASE and remote access solutions
Confident communicator with excellent written and verbal skills
Passion for learning adapting to new technologies and mentoring others
Comfortable working in a fast-paced collaborative environment
How will you support our Why
Act as an escalation point for the Enterprise Network & Security Services team mentoring and guiding technical staff
Deliver advanced network and security solutions collaborating with Product Technology Engineering and Security teams
Monitor and manage customer network services to meet performance reliability and security standards
Investigate issues and respond to service requests within defined SLAs
Contribute to customer reports with performance insights and technical commentary
Maintain clear documentation of managed customer solutions
Work closely with internal teams to support customer outcomes and ensure a seamless experience
Lead the design and delivery of complex network changes for enterprise government and wholesale clients
Build strong internal and external relationships ensuring data and case notes are up to date
Identify and implement improvements to customer solutions through system updates automation and policy changes
Support team development through coaching and training
Stay current with industry trends and maintain certifications through ongoing learning
Ready to join
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions get in touch today with our team at
Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!
Employment Type
Full-Time
