LMS Administrator

The role

We are seeking a detail-oriented and technically proficient LMS Administrator to manage SoFis enterprise-level learning management system and its connected learning technologies. As a key member of the Talent Development team you will ensure the system operates smoothly supports our 5000 global users and evolves in alignment with emerging learning technologies and organizational goals.

The ideal candidate is both a systems thinker and a service-minded collaborator able to troubleshoot technical issues maintain data integrity support content creators and work cross-functionally to drive improvements across our learning ecosystem.

What youll do:

System Administration and Maintenance:

• Serve as the primary administrator for Learning Central SoFis implementation of the Continu LMS and related learning tech systems.
• Manage user profiles permissions course and program structures system configurations and perform routine content and integration audits.
• Coordinate with IT People Systems Analyst People Operations and vendors to resolve technical issues and manage system integrations (e.g. SSO Workday external learning content providers).
• Maintain platform security data integrity and compliance with internal governance and regulatory standards.
• Lead or support system updates testing rollouts and documentation for platform upgrades including Sandbox testing and beta testing of new releases.

Content & User Support:

• Support onboarding training and upskilling of new users and content authors on the platform.
• Build knowledge and skills as the technical SME for the LMS and related SoFi learning tech solutions.
• Support content authors and instructional designers with content uploads course builds and SCORM/xAPI package testing.
• Upload build and maintain automated training assignments for new hire and other role-based training.
• Maintain a structured content repository and archive system ensuring up-to-date accessible and searchable materials.
• Develop and maintain job aids admin SOPs learner guides and training resources for both end users and internal teams.

Optimization & Innovation

• Conduct tool gap analyses and usage audits to identify opportunities to streamline or expand platform functionality.
• Make recommendations for platform or process improvements based on system data user feedback and new capabilities in the LMS ecosystem.

Analytics & Reporting

• Update and maintain dashboards reports and data visualizations to track learning engagement compliance and program effectiveness.
• Support stakeholders in accessing data-driven insights to make informed decisions.
• Ensure accuracy and consistency in reporting processes metadata tagging and course analytics.

What youll need:

• Bachelors degree or equivalent in a technical or systems-related field
• 3 years of hands-on experience administering an enterprise LMS; including proven experience managing system configurations permissions and multi-system integrations
• Familiarity with learning technologies and standards (SCORM xAPI LTI)
• Strong technical troubleshooting customer service and analytical thinking skills
• Demonstrated ability to translate complex system logic into clear documentation and user-friendly support materials
• Ability to work independently while collaborating closely with cross-functional teams (e.g. IT HRIS Compliance L&D)

• Experience with business intelligence tools (e.g. Power BI Tableau Google Data Studio)
  
  

Required Experience:

Unclear Seniority