DescriptionWe are seeking a dynamic Manager to lead technical integration and customer onboarding efforts while driving strategic sales enablement across our security AV and low-voltage distribution channels. In this role you will work closely with key partners to build and expand e-procurement capabilities support critical account growth and deliver impactful solutions that enhance operational efficiency and customer engagement.
Job Duties
- Partner with sales leadership to identify and capture e-procurement opportunities expanding adoption within existing accounts and winning new business
- Champion e-procurement capabilities in RFP responses customer meetings and strategic account planning sessions
- Drive revenue growth by positioning e-procurement as a differentiator and value-added service
- Lead end-to-end customer onboarding for e-procurement platforms including PunchOut catalogs EDI connections cXML and other methods
- Serve as the primary point of contact for technical implementation collaborating with both internal and external teams
- Manage day-to-day e-procurement operations ensuring high uptime smooth transaction flow and fast issue resolution
- Work within an agile framework collaborating with DPOs architects developers sales teams and third-party vendors to align efforts and deliver outcomes
- Manage vendor relationships including onboarding issue resolution and ongoing performance
- Monitor program performance and deliver reports with actionable insights
- Gather and synthesize customer feedback to drive platform improvements and user experience enhancements
- Develop best practices training materials and documentation for internal and external use
You Must Have
- 12 years in B2B e-commerce procurement integration or technical account management
- Deep experience in B2B wholesale distribution
- Proven track record in customer-facing roles with the ability to explain complex technical concepts to non-technical stakeholders
- Deep understanding of APIs data formats (XML JSON) and integration troubleshooting
- Experience with e-commerce ecosystems and digital selling platforms including integrations with procurement tools and customer-facing marketplaces
- General knowledge of PIMs ERPs and procurement platforms
- Proficiency in data analysis tools and reporting platforms
We Value
- Background in security AV or low-voltage distribution
- Experience contributing to Agile planning activities like sprint planning backlog grooming and writing user stories
- Knowledge of e-procurement protocols (PunchOut EDI cXML OCI/OPI)
- Hands-on experience with major platforms such as Ariba Coupa Oracle Jaggaer or similar
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Required Experience:
Manager