Collision Center Customer Service Representative
Collision Center Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Holiday Automotive Collision and Glass center is looking for a full time customer service representative. Were looking for a friendly dependable hard-working team member to create great first impressions and heighten the experiences of our guests. Your organization and attention to detail will create efficiency for our team and wow our guests.
Holiday Automotive is an award-winning family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine engaged ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals recognizes performance and encourages a healthy work-life balance. All of this is key to our success and stability but we wouldnt have happy long-term employees without taking care of them with strong income and generous benefits.
Youll Enjoy Benefits Including
- Accelerated Paid Time Off PTO) Schedule
- Ample Medical Dental and Vision insurance Options
- Locally managed 401(k)Program with Company Contribution
- Health Savings Account with Company Contribution
- Flex Spending Options
- Life and Disability Insurance Options
- Accident Critical Illness and Hospital Indemnity Insurance Options
- Appealing Employee Discounts on Vehicles Services Parts and Accessories
- On-going Training and Education
- The Professional Respect of a Caring Innovative Leadership Team
- Fun Team-Oriented Culture
- Gillie Cookies and Other Fun Treats from Time-to-Time
Responsibilities
- A customer service representative may serve as the primary point of contact for customers providing a warm and friendly welcome both in person and over the phone.
- Listen attentively to customers concerns questions and requests demonstrating empathy and understanding at all times.
- Effectively communicate with customers to gather detailed information about their vehicle and the specific service required retain customer loyalty.
- Provide accurate estimates and quotes for auto-body repairs ensuring transparency and clarity in all interactions.
- Work with multiple people on customer service teams or a customer service team.
- Schedule appointments for customers and coordinate with the service team to ensure efficient workflow and timely completion of repairs.
- A good customer service representative will assist customers with insurance claims working closely with insurance providers to ensure a seamless process.
- Making customer inquiries and keeping customers informed about the progress of their vehicle repairs providing regular updates and addressing any concerns promptly receiving customer feedback handling customer accounts and customer questions.
- Resolve customer complaints and issues in a professional and diplomatic manner aiming for swift resolutions and maintaining customer satisfaction to provide excellent customer service experience maintain high customer satisfaction.
- Customer service representatives will maintain organized and detailed records of customer interactions service requests and repair orders.
- Collaborate with the auto-body technicians and other team members to ensure smooth operations and exceptional service delivery.
Qualifications
- Valid Drivers License
- Organized
- Motivated
- Punctual
- Good Teammate
- Must Pass Pre-employment Drug Screening
Required Experience:
Unclear Seniority
Employment Type
Full-Time
