Customer Support Specialist with Romanian and English
Customer Support Specialist with Romanian and English
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
About your next great opportunity:
As a Customer Support Specialist you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact youll support our customers through phone chat and email ensuring their questions are answered and their issues are resolved with care and professionalism.
Join us in our cozy Varna office where ideas flow and teamwork thrives!
Job Description:
- Respond to customer inquiries via phone chat and email
- Accurately document all customer interactions and case details in the CRM system
- Follow communication procedures guidelines and policies.
- Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
- Navigating multiple systems simultaneously
Qualifications :
- Native knowledge of Romanian (C2) and good command of English (B1-B2)
- Excellent written and verbal communication skills
- Strong computer literacy and the ability to navigate multiple systems and platforms with ease
- Strong attention to detail and the ability to follow processes and guidelines accurately
- Previous experience in a customer support or customer-facing role is an advantage
- Willingness to work on shifts 24/7
What We Offer:
- Attractive salary and long-term job security with a permanent contract
- Relocation package to Varna
- Work from our Varna office
- 21 days of paid annual leave
- Additional health and life insurance
- Meal and gift vouchers
- Transportation allowance
- Employee recognition programs
- Individual training for professional development
- Clear career prospects with internal promotion opportunities
- Modern and pleasant work environment with cozy relaxation areas
- 24/7 shifts available
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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