Director, Platform & AI Strategic Operations
Director, Platform & AI Strategic Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The Platform & AI organization is responsible for the releases that underpin both monetized and non-monetized Platform products as well as AI capabilities that serve all other ServiceNow Workflows and solutions.
We are rigorous about building and maintaining a resilient foundation connected data and secure and trusted agentic AI for our customers.
We are looking for a Director Platform & AI Strategic Operations to partner with Sr. Director and VP Platform & AI Strategic Operations to play a critical role in shaping the fundamental direction and purpose of Platform and AI with the ability to gain a deep cross-BU understanding of ServiceNows AI vision market impact and pricing and packaging implications. In addition to strategic drive this role requires tactical experience to execute business cadences in alignment with the strategic vision backed by data.
What you get to do in this role:
This role sits at the intersection of strategy execution at scale and drives alignment across business product and operational priorities.
Strategic Guidance
- Act as a trusted advisor who guides strategic initiatives and untangles complex problem sets supported by pre-established data frameworks and insights (available in near real-time).
- Guide with an eye on long-term at-scale outcomes backed by deeply vetted data
- Provide proactive executive-level recommendations progress and outcomes
Operational Excellence & Portfolio Management
- Establish and drive cadences that align with Platform & AI goals and deliver measurable impact including establishing RACIs to tackle outcomes and ease of roll-up to the portfolio level.
- Manage strategic planning and annual operational planning processes to support budget discipline and prioritization.
- Collaborate with stakeholders across ops finance product system of record owners and other key functions to align operations and strategic goals.
Management
- Support the growth of a high-performing team whether thru a sphere of influence (gaining buy-in) or direct reporting relationships.
- Establish networks of experts and frameworks to drive cross-matrixed initiatives to measurable outcomes.
- Support a monthly Learning & Development cadence focused on key areas of interest and success for Platform & AI Operations practitioners.
Qualifications :
To be successful in this role we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 - 15 years of relevant work experience preferably in technology strategy/ops functions management consulting investment banking or private equity.
- Proven track record in managing large-scale operations and cross-functional initiatives.
- Exceptional communication collaboration and influence skills at the executive level.
- Deep understanding of portfolio-level planning financial management and enterprise technology workflows.
- Ability to think strategically while managing detailed operational execution.
- Strong data-informed and problem-solving skills with an ability to synthesize.
- Pragmatic long-term problem-solving within a complex operating environment and the ability to influence and bring teams along on the journey using data
- Strong communication skills -both verbally and in writing; comfortable in business and technical discussions.
- Track record of scoping and executing business projects directly and overseeing the work of team members
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
