Supporter Care Lead

About Orange Sky

At Orange Sky we are on a mission to Positively Connect Communities and we do this by providing the worlds-first free mobile laundry and shower service to people experiencing hardship. We offer a platform for everyday Australians & Kiwis to connect by creating a safe positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

The Role

Were looking for a passionate and strategic Supporter Care Lead who thrives at the intersection of human connection and data integrity.

In this unique role youll be at the heart of Orange Skys relationship with our incredible community of donors volunteers and supporters ensuring every interaction is meaningful timely and aligned with our values of dignity connection and respect. Youll oversee our supporter care operations lead our CRM and data strategy and ensure compliance with privacy legislation.

Youll also lead a small but mighty team helping shape a supporter experience thats just as impactful as our work in the community.

In a nutshell this role is responsible for:

• Leading the delivery of exceptional supporter care across Australia and New Zealand.
• Creating and improving supporter care processes and journeys to drive long-term engagement.
• Owning and evolving our CRM (Salesforce) and data strategy to support fundraising and digital engagement goals.
• Leading data governance and compliance initiatives to ensure supporter trust and organisational integrity.
• Translating data into actionable insights that improve decision-making and campaign performance.
• Coaching and supporting two direct reports and empowering the wider team through collaboration training and support.
• Driving cross-functional collaboration with Fundraising Operations Digital and Finance to deliver consistent and impactful supporter experiences.
  

Convinced this is the role for you Tick some boxes!

Youre someone whos not only a people person but also has a sharp eye for detail and systems. You love thinking big while also rolling up your sleeves to get things done.

To be successful in this role youll have:

• Proven experience in CRM/data strategy database management and supporter/customer experience.
• Strong working knowledge of Salesforce or similar CRM platforms.
• Experience with privacy and data protection compliance (e.g. Privacy Act GDPR).
• A strategic mindset with the ability to turn data into actionable insights.
• A collaborative leadership style and experience supporting a high-performing team.
• Outstanding interpersonal and communication skills both internally and externally.
• A values-led service-oriented mindset and a desire to make a real impact.

Benefits

At Orange Sky we want every person to be Better for Being Orange. That is every one of our volunteers friends and supporters all while working together towards delivering our mission of Positively Connecting Communities. You not only get to work with an outstanding bunch of high-performing people but youre supported to continue your own personal growth and development in an inclusive and flexible environment with benefits including:

• Attractive and fair remuneration package based on industry benchmarking;
• Attractive salary packaging options - up to $15900 tax free per year;
• Flexible approach to work;
• Development thought the Orange Sky My Career Pathway
• Professional development fund (both formal and informal learning opportunities);
• Recognition program that includes a paid-out reward scheme and gifted leave;
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Wellness initiatives and an Employee Assistance Program;
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
• Dog friendly offices - bring your (furry) best mate with you to work.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Still keen

Click here to read the position description. Please contact Jo if you have any further questions at