Senior Director, Development Operations
Senior Director, Development Operations
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Job Description
OVERVIEW
A thriving mission-driven multimedia organization NPR produces award-winning news information and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information creativity curiosity and social responsibility and our employees do too. We are innovators and leaders in diverse fields from journalism and digital media to IT and development. Every day our employees and member stations touch the lives of millions worldwide.
Across our organization were building a workplace where collaboration is essential diverse voices are heard and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR.This means that integrity adherence to our ethical standards and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
NPR seeks to hire a dynamic experienced and mission-driven Senior Director of Development Operations to lead NPR Development in establishing best practice operating policies procedures and strategy. Reporting to the Chief Development Officer and serving as a member of the divisional leadership team the Senior Director of Development Operations will manage the prospect research database donor data and donor services teams. In addition this role is the primary liaison to the Finance and Legal departments; overseeing departmental expense reconciliation and revenue forecasting gift agreement development and will inform fundraising strategy. The Senior Director will help shape the departments strategic vision alongside divisional leadership and oversee measuring and analyzing donor and income trends to make data-backed decisions.
With the recent launch of the NPR Network there is room to expand NPRs pipeline development efforts and create new avenues of donor potential through annual and mid-level giving. Strong candidates will possess significant database systems strategy and analysis experience and possess knowledge of the unique philanthropic demands of a team overseeing gifts from various sources - direct response through principal giving.
RESPONSIBILITIES
- Drive strategic data-led fundraising efforts by providing vision and direction to Development Operations
- Oversee and manage strategic and administrative functions of NPR Development including but not limited to:
- Development research
- Divisional OKRs and team performance tracking and metrics
- Database maintenance management and reporting
- Gift processing and acknowledgement
- Donor inquiries
- Prospect management prospect research and pipeline development
- Data analytics
- Identify key metrics to fundraising success and provide progress reporting to all departmental staff and key stakeholders
- Review and update current standard operating procedures to optimize the Development Operations function creating new procedures where necessary
- Serve as key liaison across Digital Philanthropy Individual Giving Planned Giving Collaborative Philanthropy and Foundation teams in an effort to build a strengthened portfolio and pipeline of donors
- Identify develop and implement strategies to maintain accurate and timely entry of donor and gift data in Salesforce
- Provide strategic oversight of the prospect management function ensuring strategies are developed to expand the prospect pipeline and that all portfolios successfully move donors through the qualification process
- Offer strategic recommendations related to Salesforce maintenance and hygiene to ensure data cleanliness accuracy completeness and regular updates
- Ensure data quality to advance the cross-platform analytic framework for the NPR Network and data analysis for the fundraising team
- Serve as department liaison with the Legal and Finance departments
Required Skills and Experience
- Strong foundation of best practice fundraising knowledge
- Track record of devising and implementing successful development operations that elevate all functions of the development team
- 10 years non-profit development experience both front-line and development operations experience preferred
- Bachelors degree required; advanced degree preferred
- Salesforce experience required
- Exceptional communication and relationship-management experience
- Experience in significant successful fundraising campaigns
- Demonstrated ability to work in a fast-paced environment meet concurrent deadlines organize time and priorities and to do so in collaboration with diverse stakeholders
- Experience managing vendor relationships and an understanding of NPRs member stations preferred
- Strong commitment to NPRs code of ethics standards and reputation as a nonpartisan public news organization
The above duties and responsibilities are not an exhaustive list of required responsibilities duties and skills. Other duties may be assigned and this job description can be modified at any time.
WORK LOCATION
- Hybrid Permitted: This is a hybrid permitted role. Some aspects of this role include duties that are better performed at an NPR facility. The employee will be required to be onsite at theWashington DC office at least 10 days a year. The employee must also reside in an NPR supported location based on the number of onsite days they choose.
JOB TYPE
- This is a full time exempt position.
COMPENSATION
Salary Range: The U.S. based anticipated salary range for this opportunity is $00 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPRs benefits options. Benefits include access to health and wellness paid time off and financial well-being. Plan options include medical dental vision life/ accidental death and dismemberment long-term disability short-term disability and voluntary retirement savings to all eligible NPR employees.
Does this sound like you If so we want to hear from you.
NPR Pay Range
$140000 - $165000 USD
If you are a person with a disability needing assistancewith the application process please reach out to .
You may read NPRsto learn about how NPR may handle information you submit with any application.
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Employment Type
Full Time
Key Skills
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