Neighbourhood Services Manager (Internal Job Title)
Neighbourhood Services Manager (Internal Job Title)
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Job Description
Neighbourhood Services Manager (Internal Job Title)
Role:Neighbourhood Services Manager (Internal Job Title)
Hours: 35 hours per week
Salary: 32936 to 41170 per annum (salary offered dependent experience) plus London Allowance of 2739 and Essential Car User Allowance of 2329
Contract:Permanent
Location:London (covering Boroughs of Croydon Sutton and Merton) role based from our Pollards Hill office Mitcham
Are you passionate about delivering excellent housing services and building strong safe communities AtMoat were looking for a proactive and customer-focusedNeighbourhood Services Managerto join our team and take ownership of a diverse housing portfolio.
In this vital role youll be the face of Moat in our communitiesmanaging tenancies and leases ensuring high standards in estate services and responding swiftly to anti-social behaviour and tenancy breaches. Youll work closely with residents contractors and managing agents to ensure our neighbourhoods are clean safe and well-maintained.
What youll be doing:
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Ensuring managing agents deliver value-for-money services
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign-ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling our safeguarding obligations ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
What were looking for:
- Strong knowledge of tenancy and leasehold management
- Experience in handling ASB and community engagement
- Excellent communication and problem-solving skills
- A relevant housing qualification (or willingness to work towards one)
- A full UK driving licence and access to transport
If youre ready to make a meaningful impact and be a trusted ambassador for Moat wed love to hear from you.
For more information please take a look at the job description: Neighbourhood Services
To apply:
Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.
Who are we
We provide homes across London Sussex Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.
Were proud to have been recognised as one of The Sunday Times Best Places to Work 2025 based on feedback from our colleagues.
Why join us
Come and make a difference grow your career join a great team and take on new challenges.
In return youll receive:
Excellent benefits. For more info check out our employee benefits video here:Our employee benefits: what we can offer you ()
Want to know more about Moat
Check out our social media feeds!
Instagram: @moathomes
Facebook: Moat Homes
If this sounds like the role for you apply by 11pm on Tuesday 22 July 2025 and be part of something bigger!
Interview Date: Interviews will take place in person on 31 July 2025.
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!
If you require any additional adjustments to the recruitment process please email .
Employment Type
Full-Time
