Dedicated Client Service Partner - Onsite - Cigna Healthcare
Dedicated Client Service Partner - Onsite - Cigna Healthcare
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Job Description
Dedicated Client Service Partner Onsite
Is service your passion Do you enjoy problem solving and helping others achieve the best outcome We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products benefits and claim processes. As the Dedicated Client Service Partner - Onsite you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference
How youll make a difference:
As the Dedicated Client Service Partner - Onsite youre an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison and bringing key insights and program delivery opportunities to the Account Management Teams strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
Candidate must be able to work at the clients site based in Houston TX Monday Friday 8:00 A.M. 5:00 P.M.
Heres more of what youll do:
Deliver hands-on dedicated personalized support to the Client their employees and the HR Team
Respond to own and assist with escalated complex issues and inquiries from the Clients benefits delivery team and/or the employees. Including but not limited to complex claims authorizations denials appeals incentive issues etc.
You will provide education and guidance around plan offerings benefit optimization steerage as well as tool and resource navigation. This may include lunch and learn sessions presentations or general communication development in alignment with clients programs and services ( incentives discount programs health savings account etc.) offered
Manage new hire onboarding and open enrollment/health fair support
Assist with onsite client wellness activities
Qualifications:
High School Diploma or GED required.
3 years proficient knowledge in customer service health engagement claims or other areas requiring significant customer interaction highly preferred.
Previous account management and/or onsite service support experience highly preferred.
Client facing experience preferred.
Tech savvy Proficiency with multiple software and system-based applications including database and spreadsheets (Word Excel PowerPoint tracking systems) required.
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization required.
Ability to manage through systems and influence direct and matrix partners to deliver.
Exceptional relationship-building and presentation skills.
Ability to manage multiple priorities and deadlines independently and pro-actively.
Ability to negotiate manage expectations and creatively problem-solve effective client solutions.
Ability to pivot seamlessly from customer interaction to client level updates communication and coordination.
Previous success in delivering Customer and Client communications.
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
Willingness to work a flexible schedule as needed to accommodate business and travel requirements.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Employment Type
Full-Time
