Clinic Manager
Clinic Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Were Tend Dental Done Differently.
Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios top-tier clinical care advanced technology and a hospitality-driven mindset to create a dental experience thats human personalized and exceptional from start to finish.
Since launching in 2019 weve delivered care to over 100000 patients across New York Washington DC Boston Atlanta and Nashville. With thousands of five-star reviews and over 650 passionate team members Tend is one of the fastest-growing and highest-rated dental brands in the country and were just getting started.
Whether youre delivering care in our studios or supporting our growth behind the scenes every role at Tend contributes to reimagining the future of dental health for patients and for the people who care for them.
Were growing fast and were looking for values-driven mission-aligned talent to grow with us.
Tend is seeking a Studio Manager to oversee the day to day operations. The Manager will be efficient and effective in leading a high performing studio team to drive results and deliver a best in class experience to our members. This is an exciting opportunity to join the team that is revolutionizing dentistry.
The Studio Manager will lead a studio team of 20 staff including clinical and clerical personnel. This includes but is not limited to: assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studios goals ability to identify gaps in performance and opportunities for coaching/additional training performance management both informal and formal check-ins and reviews.
Responsibilities:
- Ensure the practice operates optimally effectively efficiently and in accordance with established standards across staffing scheduling inventory and member experience.
- Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
- Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments.
- Be present on the floor in the studio to direct and manage performance real-time.
- Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner.
- Lead studio team onboarding training and meetings focused on studio performance building alignment culture & collaboration.
- Partner with the People Team on hiring retention and performance management.
- Ensure compliance and organization of the studio through regular walk-throughs to address any concerns.
- Manage all staff schedules to optimize the member experience align with volume expectations and meet studio performance targets.
Experience and Qualifications:
- Bachelors Degree Preferred.
- Minimum of 2 years experience leading teams of 15 staff in a high-growth high-volume company in a healthcare or hospitality setting required.
- Experience partnering with providers delivering care to drive performance.
- Minimum of 5 years experience in management or operations preferred.
- Experience managing operational practices people practices & programs and budgets/financial targets.
- A strong commitment to hustle & demonstrating a sense of urgency.
- Excellent written and oral communication skills.
Required Experience:
Manager
Employment Type
Full Time
