Supervisor, Enterprise Systems ITSM
Supervisor, Enterprise Systems ITSM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Supervises and administers IT service management system for a large school system.
Essential Functions
and trains assigned staff conducts performance appraisals makes employment and discipline recommendations and coordinates work assignments.
the daily management of the District ITSM system.
maintenance of the ITSM system including software and servers is performed as required.
develops and implements changes and upgrades to the District ITSM system.
and proactively responds to potential complex hardware software and network problems.
servers related to the District ITSM system.
other duties as assigned.
Qualifications
Education: Bachelors degree from an accredited college or university preferred or equivalent work experience.
Experience: Three (3) years of experience in computer technology or other computerized management systems.
Certifications & Licenses: Microsoft Certified Solutions Expert certification (MCSE) preferred.
Knowledge Skills and Abilities
- Knowledge of current Microsoft server and workstation operating systems
- Knowledge of ITSM applications.
- Knowledge of standard ITIL practices.
- Knowledge of Microsoft SQL database administration
- Strong word processing email and calendar tool spreadsheet project management diagramming database and presentation software skills
- Strong critical thinking and analysis skills
- Strong organizational skills
- Strong oral written and interpersonal skills
- Strong analytical and diagnostic skills
- Ability to communicate technical information to technical and non-technical users
- Ability to prepare and maintain appropriate technical and user documentation
- Ability to provide technical assistance and training to users
- Ability to provide high levels of support of end users
- Ability to design workflow and procedures
- Ability to ensure timely resolution to systems errors
- Ability to develop recommend and implement continuous improvement processes
- Ability to work with people of different cultures and levels of business organization
- Ability to manage team activities
Required Experience:
Manager
Employment Type
Full-Time
