Billing Customer Team Specialist
Billing Customer Team Specialist
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
- Assist team improvement of higher level of quality on work processed and/or phone calls based on Quality results
- Perform quality evaluations as assigned and propose/implement solutions to address quality trends
- Handle reports and transactions as assigned ensuring work stays within timeliness standards
- Assist team to meet department goal by monitoring activity and taking proactive steps to promote adequate phone coverage including taking calls assisting with department needs projects processing emails and identifying efficiencies.
- Maintain performance standards within a fast-paced environment
- Support other teams as a subject matter expert and team resource.
- Collaborate with Team Specialists and other departments to provide full support to internal/external customers
- Create Develop and Facilitate training and make recommendations to improve productivity.
- Manage assigned work and projects to meet due dates and deadlines
- Provide training and coaching to team members and identify opportunities for growth and development to improve productivity and quality
- Assist and manage escalated calls coach staff to improve customer experience identify process improvements.
- Demonstrate a supportive positive attitude while in the workplace
- Assume ownership and responsibility for customer (internal/external) billing correspondence complaints and inquiries in an efficient accurate and professional manner to achieve an optimal outcome
- Know and comply to corporate policies regulatory standards (SOX) internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards Utilize well developed understanding of product & underwriting guidelines
- Gather organize and analyze reports/information to assist Processing department andUnderwriter to determine next steps
- As business priorities change support other teams and process transactions as needed
- Provide direction and guidance on service issues problem resolution and general technical guidance
- Gather organize and demonstrate the ability to analyze specified information and reports to make appropriate decisions in solving problems.
- Multi-task in a fluid environment; Navigate multiple systems and applications to research analyze and resolve customer inquiries
- Continue to handle phone/email transactions.
Qualifications
- 2 years of customer service experience in the Billing Department
- Strong technical expertise in Billing Systems Chubb websites financial applications and Microsoft Office applications.
- Strong leadership skills including the ability to coach develop and lead team members towards successful attainment of goals and objectives
- Demonstrates an understanding of team building and continuous quality improvement and how they apply to ongoing activities.
- Excellent communication negotiation and interpersonal skills to effectively interact with all levels of the organization both internal and external.
- Strong analytical and problem-solving ability.
- Demonstrated ability to provide consistent superior service to customers.
- Act as a role model for the team and holding self and others accountable for high professional standards.
- Ability to acquire new knowledge demonstrate insight into problems good business judgement and maintain a high level of professional integrity.
- Ability to handle multiple priorities within strict time constraints.
- Excellent organizational skills with the ability to multi-task;
- Excellent collaboration skills
- Analytical skills
- Assist with handling of Projects
- Assist with monitoring Phone Queues
- Assist with conducting Quality evaluations
- Understand basic Property and Casualty insurance principles product and underwriting guidelines
- Work overtime as needed
- Candidate must be able to work rotational late shift
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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