Epic Application Analyst Lead - Willow Ambulatory and Specialty Pharmacy
Epic Application Analyst Lead - Willow Ambulatory and Specialty Pharmacy
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1 Vacancy
Job Description
Welcome to Ovation Healthcare!
At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .
Job Summary
The Epic Willow Ambulatory/Specialty Pharmacy Analyst is responsible for enhancing maintaining and supporting the Epic Willow Ambulatory and Specialty Pharmacy modules and workflows. This role involves performing in-depth analyses of patient and staff workflows providing informed recommendations and solutions that align with the organizations business requirements and focusing on improving the patient experience.
The Application Analyst Lead provides advanced technical support and leadership for complex clinical and business applications ensuring optimal performance and alignment with organizational needs. This role leads application administration efforts coordinating team resources to analyze user needs implement and optimize systems and troubleshoot technical issues.
As a team leader the Application Analyst Lead prioritizes tasks manages work plans and facilitates communication across teams to meet deadlines and resolve escalated issues. This position ensures seamless integration of applications with cross-functional systems and guides projects or project tasks to successful completion.
Education
Preferred: Bachelors degree with 3 years of relevant experience
Acceptable: Associates degree with 8 years of relevant experience or high school diploma with 13 years of relevant experience
Experience
Certification in Epic Willow Ambulatory at a minimum. Will also require Willow Specialty Pharmacy or Health Planet Certification
Proven experience in Epic Pharmacy build application support triage and troubleshooting
Certification in Willow Inventory preferred
Strong working knowledge of retail pharmacy clinical and/or specialty pharmacy workflows
Licensure/Certification/Listing
Valid Drivers License
Must satisfactorily complete required Epic certification testing
Must maintain Epic certifications
Essential Job Functions
Thorough understanding of Epic Willow Ambulatory and Specialty Pharmacy workflows for patient outreach medication therapy management prior authorization therapy compliance and prescription dispensing.
Collaborates with internal and external technical and end-user groups to ensure applications and third-party systems meet the organizations clinical and business needs
Maintains knowledge of new technical concepts and solutions and their application to healthcare; assists with implementation and support of third-party systems
Performs in-depth analysis of end-user department workflows data collection report details and other technical issues related to design and build decisions
Conducts complex qualitative and quantitative analysis on data and information collected during application data collection/gathering
Converts/translates business and clinical functionalities into system configurations and validates workflows
Plans prepares and executes test scripts for application testing new release testing integration testing and user acceptance testing
Documents test results design change control system problems and internal procedures according to departmental standards
Provides technical application support triage and troubleshooting for complex applications; participates in on-call coverage for off-hours and application validation during scheduled downtimes
Monitors systems for data quality efficiency operation and data integrity and appropriately escalates issues/problems
Ensures all aspects of the application integrate with other cross-functional applications used by the organization
Knowledge Skills and Abilities
Ability to multi-task with excellent attention to detail
Superior analytical problem-solving research and decision-making skills
Proven track record of academic and/or professional success
Knowledge of business or clinical processes and workflows
Strong communication prioritization and follow-up skills
Willingness to address issues and take ownership knowing when and how to escalate issues
Ability to work independently and collaboratively in a team environment
Proficiency in using a computer for tasks such as creating/evaluating workflow diagrams testing and creating documentation
Required Experience:
IC
Employment Type
Full-Time
