Desktop Support Technician II
Desktop Support Technician II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our company is seeking a highly skilled Desktop Support Level II technician to join our team. As a Desktop Support Level II technician you will be responsible for providing technical support to our internal customers in a fast paced demanding environment. The ideal candidate must have experience in support ticketing systems and possess strong technical skills in desktop support in a mixed OS environment
Responsibilities:
- Provide technical support to employees for desktop hardware software and network-related issues.
- Install configure and troubleshoot desktops laptops and peripherals
- Maintain inventory of workstation hardware and software.
- Maintain and update desktop operating systems and software
- Manage and resolve support tickets in a timely and efficient manner
- Collaborate with other IT teams to resolve issues and implement solutions
- Assist with the maintenance and administration of the desktop environment
- Provide excellent customer service and communication to end-users
- Provide training to employees on new desktop software and hardware.
- Maintain documentation of desktop hardware software and network configurations.
Qualifications :
Required Skills:
- 2-3 years of experience in desktop support
- Experience with support ticketing systems
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Understanding of Active Directory and Group Policies
- Strong troubleshooting and problem-solving skills.
- Strong written and verbal communication
- Excellent customer service skills
- Ability to work independently and as part of a team
Desired Skills:
- Experience with RedHat Linux
- Knowledge of scripting languages such as Bash DOS PowerShell Perl and Python
- Familiarity with unattended installers and OS system imaging
- CompTIA Certifications including A Security Linux
- Experience with Remote Support Tools ( Remote Assistance Bomgar )
Additional Information :
Compensation: Base pay range is $25-32/hour depending on qualifications. SEAKR has very rich medical dental and vision insurance plans along with a generous 401(k) retirement plan. In addition to base salary employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave such as vacation sick bereavement and FMLA.
SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.
US Citizenship Required
Applications will be accepted until 7/24/25
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
