Desktop Support Technician
Desktop Support Technician
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Job Description
In the Desktop Support Technician role you will be responsible for effectively deploying maintaining and managing end user computing technologies including Desktops Laptops Mobile Devices Printers Scanners and Software Applications in use by Pepin Distributing Employees.
Primary Responsibilities
- Provide customer service to internal employees and their technology needs. Strive for first call resolution whenever possible.
- Install new / rebuild existing Desktops Laptops iPad and iPhone; and configure hardware peripherals services settings accordance with standards and operational requirements.
- Create change and delete user accounts and groups for AD/Office 365 and other systems.
- Troubleshoot end user issues with hardware and intranet & internet connectivity throughout the organization.
- Support Office365 Teams OneDrive and Outlook.
- Manage Software Deployment and Updates/Patching
- Assist end users remotely via screenshare/phone and in person.
- Document systems configurations. (Maintain FAQs Policies and Procedures)
- Manage and operate AV equipment.
- Handle the setup of meeting requests that involve IS/IT assistance.
- Other duties as assigned including on-call and assisting internal customers.
- 1-2 years IT Support experience.
- Associates or bachelors degree in IT or commensurate years of IT experience.
- A Network Microsoft Certifications preferred.
- Experience managing Windows 10 in a corporate environment preferred.
- Experience with Office 365 and other cloud applications preferred.
- Experience with Microsoft Teams Teams Voice a plus.
The Physical Requirements
- Talk hear and see (including close vision distance vision color vision peripheral vision depth perception and ability to adjust focus).
- Performs light to medium work exerting up to 25 pounds of force occasionally or a negligible amount of force constantly to move objects.
- This is largely a sedentary role; however some filing is required. This would require the ability to lift files open filing cabinets and bend or stand as necessary.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
- Work hours will vary daily due to business needs.
The Perks
- Competitive compensation.
- A full range of benefits including medical dental and vision insurance.
- 401(k) with a company match.
- Paid time off paid holidays and paid parental leave.
- On-site gym facilities.
- Free beer and/or beverage gifts throughout the year.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
IC
Employment Type
Full-Time
