Reservation supervisor
Reservation supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done.
Avani employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:
- Assist in the effective operation of the Reservations department to meet the business goals of the hotel.
- Ensure that all Standard Operating Procedures are being adhered to by training and monitoring team performance.
- Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
- Ensure all associates are up-to-date with current information and data of the hotel product including room types rates relative features and facilities food and beverage outlets & promotion spa and health club and other services and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised monitored and followed up on a timely basis.
- Monitor daily arrivals by ensuring all guest requests are carried out all realistic expectations are met and reservations are honoured.
- Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.
- Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings non-guaranteed bookings filing errors and other inaccuracies. Understand and apply hotel policies for no-shows cancellation credit and pre-payment policies. Quality check reservations made the previous day.
- Warrant correct operation of Reservations Department according to instructions given by Reservation Manager.
- Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.
- Maintain a motivational working environment within the department and with other colleagues in the hotel
- Proactively promote other sister properties of Minor International.
- Understand the dynamics of Regional & Local Market local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
- Ensure that any required reservation reports are prepared and distributed to all concerned on schedule.
- Liaise with the Accounting Department information on Reservation procedures reports and operational problems and payments of commission.
- Assist in management administration with regard to staffing: Rostering time and leave management etc.
- Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
Qualifications :
- At least bachelors degree in any field
- At least 2-years experience in Sales or reservation or Front Officer
- Completion of New Hire Training - Reservation
- Strong in inter-personality and leadership skill
- Proficiency in English (SAC 4) communication
- Strong in driving results
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
