Senior Software Engineer
Senior Software Engineer
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Job Description
Team:
ServiceNows Tools Engineering & Automation (TEA) team leads the design and delivery of AI-powered platforms that streamline cloud operations at scale. TEA designs and delivers solutions leveraging Agentic and Generative AI to reduce manual effort accelerate incident resolution and enhance system reliability across our Global Cloud Services. Our tools support internal stakeholdersincluding Support SRE and Business Operationsby enabling intelligent cloud management and automation. Youll collaborate across functions to develop adaptive AI-driven systems that improve recovery workflows surface actionable insights and simplify the administration of complex multi-instance environments.
The Role:
Working with our experienced customer teams you will understand design and implement solutions that ensure we continue to efficiently manage our growing cloud infrastructure. You will learn how to develop solutions using the ServiceNow platform and other programming languages. You do not need to be a cloud infrastructure expert but you should have an interest in cloud architectures and how they work.
Responsibilties:
- Build high-quality clean scalableand reusable code by enforcing bestpractices around softwareengineering architecture andprocesses (Code Reviews Unittesting etc.)
- Work with the productowners to understand detailedrequirements and own your codefrom design implementation testautomation and delivery of high-quality product to ourusers.
- Implement softwarethat is simple touse to allow customers toextend and customize thefunctionality to meet their specific needs
- Contribute to the design andimplementation of new solutions andfeatures while also enhancing theexisting cloud engineering portfolio
- Be a mentor for colleagues andhelp promote knowledge-sharing
Qualifications :
- 3-5 years of experience with Javascript Java or asimilar OO language
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Preferably experience working with or integrating with ML/AI models
- Passion for JavaScript and the Web asa platform reusability andcomponentization
- Experience with data structuresalgorithms object-oriented designdesign patterns andperformance/scale considerations
- Experience with any of the modern UIframeworks like Angular React or Vue
- Analytical and design skills
What we offer you / Benefits....
At ServiceNow we make work better for everyone including our own employees. We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible for our employees. Win as a Team is part of our culture and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability inclusivity and diversity are key focus areas within our business framework so that we have transparency equity and accountability to deliver meaningful measurable change. With our vision and dedication for a better future already underway. Join us on this journey!
In addition to a competitive salary supportive teams and a real opportunity to progress in your career with a forward-thinking organisation we provide resources to help you and your loved ones be well. From benefits plans and programs to mental health resources that offer coaching and 24/7 support to family support resources and parental leave programs we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:
Along with holidays we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
Good working culture to support the balance you need in both work and life.
Parental leave programs.
Childcare and caregiving benefits.
A learning experience platform built using our own technology to support your learning and development goals as well as a tuition reimbursement program.
A global cross-functional mentoring program.
We also have team building activities various employee belonging groups volunteering and community outreach programs.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
