Workplace Community Manager
Workplace Community Manager
Posted on :
10-07-2025
Employer Active
1 Vacancy
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Job Description
Would you like to be based at the London offices of one of the largest international banks in the world!
We are looking for a Community Manager to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence.
Responsibilities: -
- Be the singular point of contact and escalation for the General Manager and Senior Portico leadership team
- Have a strategic oversight of all Portico services on site delivering Front of House Back of House to a consistently high standard. This includes responsibility for (but not limited to) Reception Client Meeting Suite Internal Meeting Rooms Executive Office and Client Floors.
- Manage resources to ensure full and effective staffing cover across all areas of the service
- Create and consistently implement SOPs for all aspects of the Portico service
- Manage maintain and develop relationships with key stakeholders across the business to understand their needs and transfer these to the service
- Work closely and proactively with our clients and teams on key projects
- Deliver service against contractual KPIs and SLAs
- Carry out regular audits of the service we provide to the client
- Produce monthly client reports covering all aspects of the service
- Take appropriate action to address service issues to the satisfaction of the client and company
- Proactively foster a one team approach with BaxterStorey
- Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in challenging this when it does not happen
- Take an active role in any project work around future co-working developments on site
- Attend all relevant meetings with updates of the service we provide
Shifts: 40 hours per week shifts between 7am-6pm from Mon-Fri
Salary: 47940
Qualifications :
People/ Interpersonal Skills
- Confident to communicate clearly concisely and effectively at all levels
- Ability to engage with people to create empathy trust and rapport
- Leadership skills and behaviours
- Bold and confident with suggestions and ideas
- Exceptional customer focused manner
- Proactive approach
- High standard of personal appearance
- Impeccable attention to detail
- The desire to take responsibility and ownership through to resolution for issues and concerns
- Be Flexible proactive and positive attitude.
- Be Organized and able to prioritize work effectively with the ability to multi-task.
- Be a strategic thinker and innovative problem solver.
Skills/Experience
- Leadership experience within a 5* corporate environment or similar role
- Experience in a client/guest services role or similar role
- A proven record of leading a large diverse and dynamic team
- Experience of managing and developing leadership roles
- Experience of leading through change
- Understanding of how day to day performance links to SLAs and KPIs
- Experience working with audio visual and conferencing equipment highly desirable.
.
Additional Information :
Whats in it for you
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees providing counselling & information services.
- Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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