Senior People Operations Specialist

As one team our People Operations (part of People Services) vision is to create fast convenient transparent Wiser support powered by smart tech and human advice. Your role as a Senior People Operations Specialist will pave the way in promoting a seamless and customer-focused experience across the employee lifecycle and supporting our people (we call them Wisers) to do what they do best at Wise.

To help us get there youll have the exciting opportunity to own the overall People experience for our Brussels Wisers across a number of business functions in Brussels and beyond. Youll provide important support insight and sound recommendations for policy and process changes and ensure key stakeholders are continually informed of legislation law and regulation updates.

Youre someone wholl keep us on track and compliant ensuring our operational engine ticks along nicely but youre also inquisitive and hungry for new ways we can handle process and improve the Wiser journey and experience its that inclusive growth mindset which is key to the success of our team.

Youll also play a vital role in how we do things as a global team collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our offering while creating efficiencies and process improvements and ultimately ensuring the Wiser experience is at the forefront.

Wiser support

• Be the People team representative for triaging and supporting our Wisers and Leads in Brussels owning and advising on a range of employee end to operations processes end-to-end as part of their lifecycle at Wise (e.g. onboarding leaves and time off life changes offboarding)

• Assist the People Operations (POps) Lead in promoting the People teams ticketing desk managing traffic across our inboxes and communication channels in line with SLAs acting as an escalation point for the team to resolve blockers and ensuring a smooth and positive Wiser experience

• Develop and monitor ticket/query data dashboards analysing the data to build insights and collaborate with the People Services team to address identified issues through continuous process improvement

• Support our Effective Leaders in providing key updates and data with support from the wider People team

• Co-ordinate audit requests with support from our People Risk & Compliance team to ensure operational compliance identify key findings and provide recommendations to strengthen internal controls and procedures

• Be our teams Workday champion to ensure data accuracy and optimal working practices

• Oversee benefit administration processes in partnership with any relevant third parties ensuring we maintain timely and accurate records liaising with our vendors as required to ensure we continue to offer a rewarding and consistent benefits package (e.g. medical and insurance policies)

• Support the Payroll team with necessary documentation and/or information needed to process changes (e.g. new joiners Wisers relocating etc)

• Maintain and update TimeWise workbooks to ensure operational excellence across our time-related processes

• Keep informed about local employment laws and working practices sharing this knowledge with relevant stakeholders and teams to support regional and global initiatives

• Proactively review our current and evolving operational processes guidelines documentation and Confluence pages (across all aspects of the Wiser journey from onboarding to offboarding) and continuously identify improvements to help us scale the impact of the People team without compromising the Wiser experience.

Wider team/business focus areas

• Provide data analysis to understand our Wisers needs and improve processes where possible through automation and deflection

• Role-model our ways of working across the team providing mentorship and backup support

• Contribute towards our planning cycles sharing ideas for improvements and projects

• Deliver on cross-team projects and initiatives focussing on the Wiser experience and embracing tech where possible

• Keep informed about local employment laws and working practices updating our processes policies and guidance as necessary to remain compliant

• Provide support to the team and wider People team as required with other ad-hoc tasks focus areas and project-based work (e.g. People Partners Risk & Compliance Employee Relations Payroll)

• Embrace opportunities for growth by taking on tasks beyond your formal job description reflecting our commitment to flexibility and professional development as part of the Wise Mission

Qualifications :

• Previous and demonstrable experience supporting Belgium in a People Operations / Generalist role owning end to end people processes

• Keen interest in a career focused on supporting people improving their experience and delivering excellent customer service

• Can-do attitude and a positive customer-centric mindset

• Advocate for our Wise values and shared services evolution

• Strong growth mindset with the resilience and excitement for change in a hyper-growth environment

• Adaptable and solution-focused approach

• Eagle-eyed attention to detail

• Passion for tech and data with the desire to embrace automation and other tech solutions

• Curiosity to learn and grow your operational knowledge and experience

• Able to manage time effectively by sequencing your tasks by priority and impact

• Excellent written and verbal English communication skills

• Ability to deal with confidential information in a professional and compliant way

• Self-aware and trustworthy enabling you to collaborate well within your team and across other teams

• Able to work alone and within a team  both with ambiguity and certainty and being agile enough to respond to changing priorities while thinking about the big-picture

Some extra skills that would be great:

• Fluent in French and / or Dutch other languages are a plus!

• Person of Trust set up knowledge and / or experience

• Wellbeing and Mensura process knowledge and / or experience

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time