Customer Success Specialist
Customer Success Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
DNV has developed GHG verification a highly successful digital service enabling the maritime industry to meet decarbonization regulations by equipping all stakeholders with an efficient system to continuously monitor control and manage emissions performance of their ships from raw data to sustainable operations.
We are now seeking a motivated and qualified candidate to join our Customer Success Team. The right candidate Customer Success Specialist shall be motivated to work for a greener shipping environment by helping clients follow industry regulations and meet environmental targets. You are eager to see things through to completion service-oriented and open to receiving feedback and yet confident enough to provide guidance and coaching to our chosen candidate needs to be open for potential work-related travels and able to support DNVs customers on site.
In the role you will:
Coordinate and follow-up key clients globally
Resolve complex customer queries including service and system related questions
Ensure customers reported issues are resolved to the clients satisfaction in a timely manner
Act as a single point of contact for choosen clients to ensure overall customer satisfaction from DNVs service
- Provide guidance onboard customers and run application demos to clients
- Work with the team to develop knowledge base and best practice documentation
- Seek customer feedback and suggest improvements in tools and systems
- Monitor and reply to cases received via ticketing tool/ helpdesk
Responsibilities
Career and development. The possibilities to grow and develop your competencies and ambitions within DNV are extensive. We have a strong company culture with emphasis on growth mindset competence sharing and professional and personal development.
Work/life balance.We offer flexible working and have a focus on work/life balance for our employees.
Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. You may also join employee associations to establish networks through social and professional activities. Our largest society CONNECT throws after-works and informal meetings all year long for you to join.
Attractive rewards. We offer a comprehensive benefits package including 6 weeks annual vacation health services and competitive pension insurance in addition to a global profit share scheme.
By joining DNV you become part of a world-leading company whose purpose is to safeguard life property and the environment. You will also be part of a culture where our values we care we share we dare characterize how we act towards each other our customers and how we perform our work.
Qualifications
- Degree in e.g. Marine Mechanical Naval Architecture Environmental Studies HSEQ or other relevant background
- At least 1 years of relevant experience in the maritime industry
- Knowledge of maritime/environmental regulations
- Fast learner and self-driven behavior
- Excellent verbal and written communication in English
- Strong interpersonal skills
- Strong analytical and problem-solving abilities
- Digital and networking skills
Required Experience:
Unclear Seniority
Employment Type
Full-Time
