Customer Success Manager

About Nintex:

At Nintex we are transforming the way people work everywhere.

As the global standard for process intelligence and automation were trusted by over 10000 public and private sector organizations across 90 countries. Our customers from industry giants like Amazon Coca-Cola and Microsoft rely on the Nintex Platform to accelerate their digital transformation journeys by managing automating and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing theirvery best work every day. Collaboration is constant our workplace is fun the environment is fast-paced and we value our peoples curiosity ideas and enthusiasm. Driven by passion and accountability we take initiative measure progress and deliver results. Our culture fosters innovation and problem-solving fueled by curiosity and a commitment to thinking big. Together we move with agility prioritize customer needs and build unity through empathy leaving a positive impact wherever we go.

About the role:

As a Customer Success Manager (CSM) at Nintex youll be the strategic partner to our customers helping them adopt our platform realize tangible value and achieve long-term success. Youll monitor customer health identify growth opportunities and collaborate cross-functionally to execute success plans that drive retention and satisfaction.

Your contribution will be:

Territory & Account Planning

• Develop and execute success plans aligned with customer goals and lifecycle stage
• Leverage telemetry and usage data to uncover adoption trends and growth opportunities
• Maintain regular engagement through feedback loops and milestone tracking

Onboarding & Enablement

• Create onboarding plan and lead onboarding facilitate training and early adoption
• Lead customer onboarding and early adoption through structured plans and training
• Deliver key check-ins (e.g. 30/90-day) to align resolve issues and measure progress
• Identify blockers gather feedback and advocate internally for customer needs
• Ensure smooth handoffs with defined success metrics

Relationship Development

• Build strong trusted relationships with users champions and business leaders
• Cultivate new advocates and deepen customer engagement
• Identify and promote opportunities for customer advocacy

Value Realization & Adoption

• Monitor adoption and usage to highlight ROI uncover risks and demonstrate business outcomes
• Build and maintain success plans that drive deeper adoption and value realization
• Proactively manage escalations and resolve challenges
• Deliver success scorecards and forward-looking recommendations

Renewals

• Partner with the renewal team by providing insight into customer health and product value
• Own 180/270/300/330-day reviews to ensure continued success and address risks
• Identify churn indicators and implement turnaround strategies
• Share success stories to strengthen renewal messaging

Expansion

• Spot unmet needs or new use cases to fuel growth
• Partner with Account Directors to validate expansion opportunities using customer data
• Build success plans that connect product expansion to business outcomes
• Track progress and early indicators of expansion success

Modernization

• Identify and position modernization opportunities during adoption checkpoints
• Use data and feedback to support modernization discussions
• Guide customers through change management and value-focused transitions

To be successful we think you need:

• Bachelors degree or equivalent work experience
• 35 years in Customer Success Account Management or another customer-facing role ideally in SaaS or tech
• Familiarity with Salesforce
• Experience with Tingono is a plus

Whats in it for you

Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country we offer our entire global workforcean array of exciting perks and benefits including

• Global Gratitude and Recharge Days
• Flexible paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact paid volunteer time and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow and an incredible global community

View more about our benefits here: participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

Nintex is committed to fair and transparent pay practices. The annual on-target earning range for this Customer Success Manager - US position is $76000 - $97750. Pay within this range is determined by location experience skills and qualifications. A portion of this salary range may be structured as variable compensation with earnings based on factors such as individual performance company performance and achievement of specific metrics and objectives. Total compensation also includes medical dental vision life insurance 401(k) match paid Global Gratitude & Recharge Days paid volunteer time off and more.