Office Service Assistant
Office Service Assistant
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1 Vacancy
Job Description
Title: Office Service Assistant
State Role Title: sOther4
Hiring Range: $32 445- $35123
Pay Band: 2
Agency: Virginia Department of Health
Location:VIRGINIA BEACH HQ
Agency Website:
Recruitment Type: General Public - G
Job Duties
Do you enjoy working with the public The Virginia Beach Department of Public Health is seeking an individual with excellent interpersonal skills to work in a friendly fast-paced medical clinic as an Eligibility Specialist on our Clinic Administrative Team. The successful candidate will be part of a multi-disciplinary team that is responsible for providing superior customer service patient registration and telephone support to visitors and callers of the medical clinic. The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians.
We value diversity and recognize the unique perspectives that individuals from different linguistic and cultural backgrounds bring to our team. Wewelcome bilingual individuals to apply. Your language skills are valuable and help us better serve diverse communities.
Scope of Duties consist of:
1. Customer Service
Greets customers and directs customers to appropriate point of contact or resource
Responds to emails phone calls and other forms of communication in a timely and courteous manner
2. Administrative Support
Coordinates schedules and meetings as assigned by supervisor
Compiles and inputs established data into database as directed by supervisor
Reviews documents applications and/or forms for completeness
3. Records Maintenance
Maintains files in accordance with established guidelines and procedures
Pulls and files records for scheduled appointments/meetings
Prepares/organizes files according to office/VDH procedures
Reviews documents to assure forms are complete and filed in appropriate orders
The Department of Health offers 12 paid holidays medical dental vision and life insurance retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick family/personal and annual leave!
Minimum Qualifications
Ability to use clear and appropriate communication skills providing information to
varying audiences/customers
Experience working in an office setting
Experience working in a multidisciplinary team environment
General knowledge of and experience with basic computer processing and data entry skills
Ability to prioritize tasks and organize time effectively
Additional Considerations
Experience in office setting specific to program area
Bilingual (Spanish & English)
Experience working in public health and/or with a diverse population
Experience working in a medical office
Experience working with medical insurance in an office setting
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
VDH accepts only on-line applications. Faxed mailed or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Services Child Abuse and Neglect Central Registry check U.S. HHSIG Exclusion List check employment reference check and E-Verify. Other financial credit driving background checks or completion of Statement of Economic Interests may be required for certain positions. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy childbirth or related medical conditions. VDH employees have a shared Code of Ethics which can be found in the bottom banner of our website: . If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment. As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply! Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.
Contact Information
Name: Cydnee Stuckey
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
