Head of Sales and Retention
Head of Sales and Retention
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Step Into a regional leadership role with a global forex broker in LATAM
Emerald Zebra are working with a globally regulated forex and CFD broker known for delivering cutting-edge trading solutions and expanding rapidly across Latin America. Theyre now looking for a Spanish-speaking Head of Sales & Retention to drive acquisition retention and long-term client value.
This role is based in Bogot Colombia with relocation support available or you can be based in Cyprus with frequent travel and/or extended periods of time in Colombia.
The role:
You will lead efforts in driving client acquisition nurturing relationships and maximizing customer lifetime value. You will oversee both the Sales and Retention teams with the autonomy to shape strategy coach performance and deliver measurable business impact.
This is a strategic high-ownership role ideal for someone with Forex industry experience a sharp commercial mindset and a passion for developing high-performing teams.
Key responsibilities:
- Lead manage and motivate the sales and retention teams to achieve individual and collective targets.
- Develop and implement effective strategies for client acquisition retention and upselling to drive business growth.
- Foster a high-energy collaborative culture that emphasizes performance and client satisfaction.
- Provide ongoing coaching training and development opportunities for team members.
- Build and maintain strong long-term relationships with clients by delivering an exceptional customer experience.
- Oversee the full customer lifecycle from onboarding to long-term engagement ensuring a seamless journey.
- Stay abreast of market trends competitor activities to ensure a competitive edge.
What you bring:
- Minimum 2 years of experience in a Sales and or retention position experience in a team leading position in the FX industry will be considered as an advantage.
- Fluent in Spanish and good knowledge of English (both written and spoken).
- Good knowledge of Forex market dynamics trends and regulatory requirements.
- Leadership communication and interpersonal skills.
Why join our client:
- Competitive compensation package based on your experience and qualifications
- Performance-based bonus scheme to reward your achievements
- Opportunity to lead and shape a growing sales team within the fast-paced Forex industry
- Be part of a multicultural international company with a strong global client base
- Relocation support provided including housing and visa assistance to help you settle comfortably in Bogota
Ready to take the lead and make an impact
Get in touch with Margarita Savva at to learn more or apply.
Employment Type
Full Time
