Extra Help IT Support Analyst

Title: Extra Help IT Support Analyst
Division Name: Academic Affairs
Department: College of Arts & Sci-Information Technology

Job Summary

The College of Arts and Sciences Information Technology unit (CAS-IT) is hiring an Extra Help IT Support Analyst to provide on-site IT support for College of Arts and Sciences departments and their faculty staff and labs. The Extra Help IT Support Analyst is assigned work within ServiceNow and follows documented procedures or Endpoint Support Team Lead guidance. This position is responsible for first and second level support which can involve working with others in-person over the phone chat email and/or remote desktop support. This position may be required to travel to off campus locations. Please note this is not a remote work position.

Additional Information

Benefits includetime away from workfor eligible employees and the option to participate in theUniversitys 403(b) Plan.

Salary Rate / Pay Rate

$23.00 per hour

Required Qualifications

1. High school degree or equivalent.
2. Six (6) months of work experience supporting/troubleshooting Windows Mac and/or Linux operating systems in a networked environment.
3. Six (6) months of work experience providing customer service with a positive customer service oriented and solution focused demeanor.
4. Demonstrated history of punctuality organization discipline and following established procedures even in high-pressure and time sensitive situations.
5. Professional verbal and written communication.

Work Hours

28 hours per week maximum. Typical work hours occur anytime between 8:00am and 4:30pm Monday through Friday.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at workstation for extended periods.
2. Effectively communicate on a daily basis.
3. Move about in various locations across campus as needed to complete day-to-day work.
4. Ability to squat and crawl under objects such as desks.
5. Ability to lift objects up to 25 lbs. occasionally lift objects up to 40lbs.

Proposed Starting Date

August 2025

Required Applicant Documents

Resume
Cover Letter
Reference List (minimum two references)

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Special Instructions for Applicants

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement with Illinois State University. However Extra Help employees are eligible to participate in the Universitys supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition extra help employees may only work up to 900 hours total during their employment.

For full consideration the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put see resume in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Please be complete in the duties and responsibilities section for each position listed.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Contact Information for Applicants

Breanna Crippen
Human Resources

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system please call Human Resources at .