Account Manager
Account Manager
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Job Description
Job Title: Account Manager
Department: Sales
Report to: Head of Department
Working Location: Cambodia
Position Overview:
Our client a leading BPO is looking for a motivated and client-focused Account Manager. The Account Manager role focuses on managing and expanding key client accounts ensuring client satisfaction and driving revenue growth.
Success in this position requires a proactive approach to relationship building strategic planning and close collaboration with cross-functional departments to align client needs with company goals. Ideal candidates are dynamic client-focused professionals who thrive in fast-paced environments excel at fostering relationships and consistently deliver results.
Key Responsibilities:
1. Client Relationship Management:
- Serve as the main point of contact for assigned clients.
- Develop and keep strong long-term client relationships to retention and loyalty.
- Address and respond client concerns promptly proactively mitigating potential risks.
2. Account Strategy Development:
- Create tailored account plans to align with client goals and company strategies.
- Identify upselling and cross-selling opportunities to maximize revenue growth
3. Performance Monitoring and Reporting:
- Track and analyze account performance metrics to identify trends and improvement areas.
- Recommend actionable strategies to optimize client performance and satisfaction.
4. Product and Service Expertise:
- Stay updated on companys product offerings and industry trends.
- Provide guidance to clients on utilizing solutions effectively.
- Collect and relay client feedback to internal teams for product and service improvements.
5. Collaboration with Internal Teams:
- Partner with cross-functional teams (e.g. Sales IT Marketing Support) to ensure smooth client onboarding.
- Act as the client advocate within the organization to resolve issues and improve service delivery.
6. Issue Resolution and Escalation:
- Address and resolve client concerns or complaints promptly and professionally.
- Proactively identify potential risks and implement solutions to prevent escalation.
Good to have:
- Able to verbal and written communication skills to convey clear and precise information.
- Strong interpersonal skills to foster trust and rapport with clients.
- Have ability to manage multiple accounts while maintaining personalized client
- engagement.
- Strategic mindset to identify growth opportunities and implement effective account
- strategies.
- Ability to manage priorities and deadlines in a fast-paced environment.
- Proficiency in CRM tools project management platforms and reporting software.
- Dedication to delivering excellent client experiences.
- Proactive attitude in understanding client challenges and providing tailored solutions.
- Ability to thrive in a dynamic and fast-changing environment.
Qualifications:
- Bachelors degree in business Marketing or a related field.
- Proven experience in Account Management or a similar role.
- Proficiency in CRM software (e.g. Salesforce) and MS Office Suite.
- Fluency in English & Thai
Employment Type
Full Time
